Issue: The Creative Cloud desktop application closes immediately after launch

When you launch the Creative Cloud Desktop application, it comes up in the Taskbar (Win) or Finder (MAC), then exits without an error message.

Solution

1. Set Permissions to Adobe folder in the System section.

MAC OS

  1. In the Finder, choose Go > Go to Folder and type Library/Application Support/Adobe.
  2. Control-click the folder and choose Get Info.
  3. Expand the Sharing & Permissions section.
  4. Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.
  5. Set permissions:
    1. System: read/write
    2. Admin: read only
    3. Everyone: read only
  6. Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

Windows 8/7

  • Windows 64 bit: Navigate to Start > Computer > C (Primary) Drive> Program Files (x86).
  • Windows 32 Bit: Navigate to Start > Computer > C (Primary) Drive> Program Files.
  1. Right click Adobe folder and choose properties.
  2. Click the Security tab and set permissions:
    1. Administrators: Full Control
    2. System: Full Control
  3. Click Advanced, and, if asked, accept the User Account Control (UAC) elevation prompt.
  4. Click the Owner tab, select Administrators, and click Edit.
  5. Select Replace Owner on Subcontainers and Objects. Click Apply, and then click OK.
  6. Click the Permissions tab and click Change Permissions.
  7. Select Replace all Child Object Permissions with Inheritable Permissions from this Object. Click OK, and then click Yes.
  8. Click OK, and then click OK again in the Windows Security dialog box. Click OK to close         the Advanced Security Settings dialog box.

2. Set Permissions to Adobe folder in User Library.

MAC OS (Only)

  1. In the Finder, choose Go > Go to Folder and type ~Library/Application Support/Adobe.
  2. Control-click the folder and choose Get Info.
  3. Expand the Sharing & Permissions section.
  4. Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.
  5. Set permissions:
    1. System: read/write
    2. Admin: read only
    3. Everyone: read only
  6. Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

3. Uninstall Creative Cloud application and Reinstall (MAC OS)

  1. To uninstall Creative Cloud or Creative Suite applications, in the Finder, navigate to Applications > Utilities > Adobe Installers.
  2. Double-click Uninstall Adobe Creative Cloud.
  3. Follow the onscreen instructions to complete the uninstallation.
  4. Restart your computer.
  5. Download the Adobe Creative Cloud Cleaner Tool for Mac:  AdobeCreativeCloudCleanerTool.zipl If you see a download or save file prompt, click Save File to download it on your computer.  
  6. Double-click AdobeCreativeCloudCleanerTool.zip to extract the                                       AdobeCreativeCloudCleanerTool.dmg file.
  7. To run the Adobe CC Cleaner Tool, double-click the AdobeCreativeCloudCleanerTool.dmg file.
  8. Double-click Adobe Creative Cloud Cleaner Tool and follow the onscreen instructions in this      order:
    1. Choose your language: Type e for English or j for Japanese, and then press Return.
    2. Review the Adobe End-User License Agreement: Type y to accept or n to decline (if you decline, the script stops). 
    3. Press Return.
    4. From the menu in the upper-right corner of the script window, select the version of the application you want to remove (Creative cloud 2015). 
    5. Press Return.
  9. From the table, select the app you want to clean up, and then click Cleanup. (Click Clean All to clean up all installer-related files for the version of the CC app you chose in step c.)  9.  When you see the message “Adobe Creative Cloud Cleaner Tool completed successfully,” click Quit and restart your computer.
  10. Once you have successfully run the Adobe Creative Cloud Cleaner Tool, install your Creative Cloud application by clicking here

4. Uninstall Creative Cloud application and Reinstall (Windows 8/7)

  1. Uninstall Creative Cloud application by doing one of the following:
    1. Windows 8, 7, or Vista: Choose Start > Control Panel > Programs > Programs and Features.
    2. Windows XP: Choose Start > Control Panel and double-click Add or Remove Programs.
  2. Select Creative Cloud application and click Remove or Uninstall.
  3. Follow the onscreen instructions to complete the uninstallation.
  4. Restart your computer.
  5. Download the Adobe Creative Cloud Cleaner Tool for Windows: click the link to download   the file - AdobeCreativeCloudCleanerTool.exe
    1. If you see a download or save file prompt, click Save File to download it on your computer.
  6. Right-click the downloaded AdobeCreativeCloudCleanerTool.exe file and choose Run as        Administrator.
  7. Follow the onscreen instructions in this order:
  8. Choose your language: Type e for English or j for Japanese, and then press Enter.
  9. Review the Adobe End-User License Agreement: Type y to accept or n to decline (if you decline, the script stops).
  10. Press Enter.
  11. Select the application you want to remove: Type the number that corresponds to the app name and then press Enter.
  12. Confirm that you want to remove the product: Type y and then press Enter.
  13. When you see the message “Adobe Creative Cloud Cleaner Tool completed successfully,” press Enter and restart your computer.
  14. Once the system is restarted, download Creative Cloud Desktop application by clicking  here.

5. Start the System in Safe Mode

MAC OS

  1. Restart the machine into Safe mode, click here for complete instructions.
  2. Once logged in, launch Adobe Creative Cloud Application and Sign out & Sign in. (For complete Instructions, click here)
  3. Once Signed in, it should work in normal mode. Restart the machine in normal mode and check.
Windows 8/7
 
  1. Check with your System's manufacturer for the procedure to get into Safe Mode.
  2. Once logged in, Launch Adobe Creative Cloud application & Sign out from there.
  3. Sign in back in the Safe mode, once signed in restart the machine in normal mode to check.

For Instructions on Sign out and Sign in, click here

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