Adobe has marked certain older versions of some apps as not authorized for use.
Remove unauthorized apps and packages
To ensure that your end-user devices run only authorized versions of apps, remove unauthorized versions and then install or deploy authorized versions. To determine if your users are on unauthorized versions, follow these steps to see if a particular package is deployed.
See the table at the end of this document for a complete list of authorized and unauthorized versions of apps.
Remove all unauthorized versions
Adobe recommends that you download and deploy the OS-specific package to all your end-user computers:
The above package is a specialized package that detects and removes unauthorized versions of apps from computers on which this package is deployed. Download the package for your operating system and then deploy it to the end-user devices.
The uninstall package does not uninstall the following app versions. You are required to uninstall these app versions, manually, from end-user computers:
- Photoshop 13
- InDesign 8
- Premiere Pro 6
- After Effects 11
- Animate 12
- Adobe Audition 5
- Lightroom 5
- Prelude 1
- SpeedGrade 6
- Adobe Captivate 2017
- Adobe Media Encoder 7 and 6
To ensure that file associations and user preferences on end-user devices are maintained, you must first remove unauthorized versions before you install or deploy authorized versions.
Deploy authorized versions
Based on how you deploy apps in your organization, choose one of the following methods to deploy, and install authorized versions:
- If your end users have installed apps using the Creative Cloud desktop app, these end users must install authorized versions.
- If you package and deploy products to your end users, go to the Admin console and create packages containing the authorized versions. Then deploy the packages to the end-user devices.
- If you are still using serial number licensing, use Creative Cloud Packager to create and deploy new packages containing the authorized versions.
Note: Admin Console, Creative Cloud Packager, and the Creative Cloud desktop app include only the authorized versions to choose from.
Also, it is recommended that you delete any pre-existing packages containing unauthorized versions to prevent any accidental deployments.
Creative Cloud Packager is no longer in development and no updates will be provided. Also, Creative Cloud Packager cannot be used to create packages that include Creative Cloud 2019 apps or later. Learn More.
We recommend that you use the create package workflows provided in the Adobe Admin Console to create Named User Licensing packages and Shared Device Licensing packages.
List of authorized and unauthorized versions
Product |
Authorized Major Product Versions & updates |
Unauthorized Major Product Versions & updates |
After Effects |
Creative Cloud 17, Creative Cloud |
Creative Cloud |
Animate |
Creative Cloud |
Creative Cloud |
Adobe Audition |
Creative Cloud |
Creative Cloud |
Adobe Bridge |
Creative Cloud |
Creative Cloud |
Adobe Captivate |
Adobe Captivate 2019, Adobe Captivate 2017 (10.0.1) |
Adobe Captivate 2017 (10.0.0) |
InDesign |
Creative Cloud |
Creative Cloud |
Lightroom Classic |
Creative Cloud |
Creative Cloud |
Adobe Media Encoder |
Creative Cloud |
Creative Cloud |
Prelude |
Creative Cloud |
Creative Cloud |
Premiere Pro |
Creative Cloud |
Creative Cloud |
Photoshop |
Creative Cloud |
Creative Cloud |
SpeedGrade |
This product has been discontinued. |
Creative Cloud |
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