On the Customer details page, select Create New Purchase Authorization under Plans.
Last updated on
Aug 3, 2026
Learn how to add products to customer accounts by creating a Purchase Authorization in the Reseller Console.
When sending an invite to customers to join the Value Incentive Plan, a unique VIP ID is also issued to them. This is used to add products to the customer’s account by creating a Purchase Authorization (PA). The PA includes deployment date, deployed products, and End User PO Number.
Note
Currently, PAs are not available for Education device license orders. Orders for Education device licenses can be placed directly through Adobe.
Create a Purchase Authorization
The Create new purchase authorization option is used to assign products and licences.
Enter the following details:
- Select Type: Select the licence type as Enterprise or Team.
- Select Product: Select the product from the list and add the number of Licenses required. To add more products, select plus and enter product details.
- PO Number (optional): Add the PO number received from the customer.
Select Create purchase authorization to finalize the Purchase Authorization.
Place an order through the Adobe Licensing Website (LWS) within 14 days. If not, the customer's account will enter overdue status.
Visit the Reseller Console to determine the specific order duration. For more information, refer to the VIP Program Guide.
Cancel a Purchase Authorization
You can cancel a pending Purchase Authorization to remove products before the order is fulfilled. If you already placed an order with Adobe, request a return authorization instead.
Remove a pending Purchase Authorization
Navigate to the Customer details page, locate the Purchase Authorizations section.
Select Cancel next to the Purchase Authorization you want to remove.
Note
You can only cancel a pending Purchase Authorization if a user is not assigned to the license(s).
