Share your account's VIP Number and System Admin email address with your new reseller and request a reseller change code.
Last updated on
Aug 3, 2026
Learn how to use a reseller change code from your new reseller to update your account in the Admin Console.
This procedure applies when you want to switch from purchasing Adobe products directly to purchasing through a reseller, or when you need to change from one authorized reseller to another. The reseller change code is valid for only 7 days and expires after the first use. If you don't see the option to change your reseller in the Admin Console, you're not a System Admin. Contact your organization's contract owner to confirm your admin role.
Prerequisites
Before you begin the reseller change process, confirm you have the required access and information.
- System Admin credentials for the Adobe Admin Console
- Contact information for your new Adobe authorized reseller
- An active Value Incentive Plan (VIP) membership
Key scenarios when an organization needs to change reseller
- You want to purchase Adobe product licenses from a new reseller.
- You currently purchase products directly from Adobe and want to purchase from a reseller.
- Your existing reseller is no longer authorized.
Request and apply the reseller change code
Check your email for the reseller change code from your new reseller (all System Admins in your organization will receive this email).
Sign in to the Admin Console with your System Admin credentials.
Select the Account tab, locate Reseller under Account Details, and select the Edit icon.
Enter the reseller change code provided by your new reseller and select Submit.
After you submit the code, you'll receive a confirmation notification. Both your former reseller and your new reseller will also receive confirmation emails. Your former reseller will retain limited access to view past order details only.
Alert
After you've changed resellers successfully, your old reseller has limited access to your past order information only.
Frequently Asked Questions
These questions typically arise when organizations plan to switch resellers, encounter issues during the reseller change process, or need to understand the impact of changing their purchasing relationship.
How long is the reseller change code valid? |
The reseller change code is valid for 7 days after creation. If your code expires or you don't receive it, contact your new reseller for a replacement code. |
Why can't I see the reseller change option? |
The option to change your reseller appears only to System Admins. If you don't see this option, you are not a System Admin. Contact your organization's contract owner to identify your System Admin. |
Can I switch from direct to reseller? |
Yes. Follow the same reseller change process. In this case, Adobe displays as your current reseller in the Admin Console. |
What data does my old reseller retain? |
After you switch to a new reseller, your old reseller can only access their previous order details. They no longer have access to your ongoing account information. |
How do I switch from reseller to direct? |
To purchase products directly from Adobe instead of through a reseller, contact your Adobe account manager. This change cannot be completed through the Admin Console reseller change process. |
