In the Admin Console, navigate to Support.
Last updated on
Aug 3, 2026
Learn how to schedule an expert session with the Adobe Customer Care team.
An Expert Session consists of a 30-minute phone call that covers a how-to topic to assist users with a specific product feature. Each session is scheduled by appointment at a time you choose with the Adobe Customer Care team. The sessions are carried out using a screen-sharing software, if needed, that allows a product expert to walk you through complex or new workflows.
Before you begin
- Expert sessions are only available with the Creative Cloud for teams and Acrobat for teams plans.
- A user can request only two sessions in a year.
- The sessions can be scheduled from Monday to Friday and are available only in English.
- Ensure that you place a request at least 24 hours in advance.
- For longer sessions or more formal training, visit the training website for an overview of Adobe training options.
Request a session
Select Request Expert Session. The Request Expert Session window opens.
Select a session topic and a preferred session timeframe. Ensure that you select the most appropriate topic for the session.
Note
You can only request for two sessions per admin per year for Setting up your team and two sessions per license per year for app-related topics.
Setting up your team
For issues related to managing your users or licenses.
Website and app creation
For applications like Dreamweaver and Adobe XD.
Video creation
For applications like Premiere and After Effects.
Print and digital publishing
For applications like InDesign and Illustrator.
Photography
For applications like Photoshop and Lightroom.
For sign-in, installation, and activation issues, start a chat with Adobe Customer Care.
Select Select Day and Time, and select a time slot. Click Continue.
On the Provide Information screen, enter your contact details, and a brief description of what you want to learn from the session. So, we can prepare and deliver exactly what you are looking for.
Select Confirm.
Once your session is scheduled, you receive an email with the appointment details and confirmation number. The email also has a link to cancel or reschedule the session.
