Navigate to the Users tab in the Admin Console and select Add Users by CSV.
Last updated on
Aug 3, 2026
Use CSV templates to efficiently add, edit, or remove multiple users in the Admin Console.
Bulk CSV upload simplifies user management when you need to add, modify, or remove multiple team members at once. Use CSV bulk upload when managing 10 or more users. For smaller changes, manage users individually through the Admin Console.
The CSV files you upload can use either a comma (,) or a semicolon (;) as the separator.
Before you begin
- System Admin role in the Admin Console
- Microsoft Excel or compatible spreadsheet application
- List of users to add, edit, or remove with required details
Add multiple users
Select Download CSV template and choose a template:
Current users: Includes all existing users in your organization. Delete all rows except those you want to keep as reference, then add new user rows. Use this to prevent accidental modifications to existing accounts.
Standard template: Provides only column headers and sample rows. Use this when you prefer to enter all user data manually.
Open the CSV file in Excel and add user information: enter email addresses in the Email column, first names in First Name, last names in Last Name, and specify team products in Team Products using comma-separated values for multiple products.
Save the CSV file and return to the Admin Console. Drag the file onto the Add Users by CSV dialog box.
Select Upload.
Note
You can add up to 25,000 users at a time (5,000 or fewer for optimal performance). After upload, check your email for the completion notification or view detailed results in Users > More Options > Bulk Operation Results
When assigning products, enter team product names exactly as they appear in the Admin Console. For multiple products, separate them with commas within the Team Products column.
Edit user details
Navigate to the Users tab in the Admin Console and select the More Options icon.
Select Edit User Details by CSV from the dropdown list.
Select Download CSV Template and choose Current users (recommended) or Standard template.
Open the CSV file and update only the fields you want to change for each user, leaving all other values unchanged.
Save the CSV file and drag it onto the Edit Users by CSV dialog box.
Select Upload.
Caution
Do not remove any columns from the CSV file. If you remove a product from the Team Products column or delete the column entirely, users will lose access to those products. Any products or user groups you remove from a user's row will be unassigned from that user.
You can update these user details through CSV bulk edit:
- First and last name
- Admin roles (System Admin)
- User Groups membership
- Team Products assignments
Remove multiple users
Navigate to the Users tab in the Admin Console and select the More Options icon.
Select Remove Users by CSV from the dropdown list.
Select Download CSV Template and choose Current users (recommended) or Standard template.
Open the CSV file and delete all rows except those for users you want to remove.
Save the CSV file, then drag it into the Remove Users by CSV dialog box.
Select Upload.
Alert
Removing users revokes all organization-managed access and entitlements. Check your email for the completion notification after upload.
View bulk operation results
Navigate to Users > Users in the Admin Console and select the More Options icon.
Select Bulk Operation Results from the dropdown list.
Select the operation name to view details.
Select Download Results to export results as a CSV file, or select Remove Result to delete the result from the list.
Bulk operation results remain available for 90 days, after which they are automatically removed. If an operation isn't displaying, refresh your browser.
CSV file format reference
Each CSV file must contain specific columns depending on the operation. Required columns are marked with an asterisk (*).
For Teams users:
- Email* — Valid email address (60 character maximum)
- First Name — First name of the user (255 character maximum)
- Last Name — Last name of the user (255 character maximum)
- Admin Roles — Enter System to assign System Admin role
- User Groups — Names of user groups to assign, separated by commas for multiple groups
- Team Products — Names of team products to assign, separated by commas for multiple products
Caution
Each CSV file must have only one row per email address. If you need user names with commas, your CSV file must use a semicolon as the separator. If you need user names with semicolons, your CSV file must use a comma as the separator.
When entering multiple values in a single column (such as multiple team products or user groups), separate each value with a comma and enclose the entire list in quotes if any product name contains a comma.
