Why use automatic assignment rules instead of product requests?
Last updated on
Aug 3, 2026
Get answers to common questions about setting up and managing automatic assignment rules for Teams products.
These questions typically arise when setting up automated product provisioning, managing license availability, or troubleshooting access issues for your team. Questions are organized by setup decisions, license management, and rule maintenance.
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Automatic assignment rules work best when you're willing to auto-approve and provision a product to all eligible users in your organization. Product requests let you review each request before approving or denying based on individual user needs. |
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Where can users request access to products? |
Users can request access from the Creative Cloud desktop app, Creative Cloud on the web, Adobe Stock, Adobe Acrobat Sign, Adobe Express, Adobe Firefly, Developer Console, or Adobe Acrobat AI Assistant. Adobe continues to add more applications from which users can request access. |
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Can I use automatic assignment rules and product requests simultaneously? |
Yes, automatic assignment rules for specific products can coexist with enabled product requests. The auto-assignment rule takes precedence when a user qualifies for a rule. |
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Why can't I choose specific directories or domains for eligibility? |
The option to choose specific directories or domains for rule eligibility is only available for enterprise products. When you select a Teams product, eligible users default to all users in your organization. |
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What notifications do users receive when requests are approved? |
Users receive an email notification confirming request approval and another email when the license is available for use with their Adobe account. |
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What happens when I receive a license alert? |
An email alert to purchase more licenses means an active rule has no available licenses to automatically provision to requesting users. Once you add more licenses, users can re-request access and are automatically granted a license. |
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Will users receive access when no licenses are available? |
Users will not receive automated access to a requested product until you make more licenses available. For Teams products, users can re-request access after you add licenses and are automatically granted access. |
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What happens if I pause or remove a rule? |
Pausing a rule deactivates it until you resume it, while removing a rule permanently deletes the rule and its settings from the Admin Console. Pausing or removing a rule does not affect users who were previously granted a license via automated approval. |
