Sign in to the Reseller Console.
Last updated on
Aug 3, 2026
Learn how to view, add, and manage customer organizations in the Adobe Value Incentive Plan (VIP) using the Reseller Console.
Ensure you have administrator access to the Reseller Console. To add a customer, have the customer's organization details and primary contact information available.
Access the Customers page
Select Customers. By default, all customers handled by your organization appear on the All Customers page.
To view only customers assigned to you, enable the Managed by me option.
Download customer reports
On the Customers page, select All Customers.
Select download to export your customer list as a CSV file.
The CSV file is downloaded to your local machine.
Add a new customer
Invite a customer organization to join the VIP program. New VIP enrollments are eligible for the extended term option. VIPs can choose their own anniversary date and/or an extended term duration, for which they pay up front.
On the Customers page, select Add to add the customer organization.
Enter the following details in the Add Customer Organization dialog box that opens:
- Organization Name and Market Segment
If the customer’s organization name contains special characters, ensure that you also provide the US English characters. - Type (Team or Enterprise offerings)
The product options are displayed based on your Type selection. - Region, Address, and ZIP or Postal Code
- Email address and name of the primary contact in the organization
Select the Select customer Anniversary Date for customer checkbox.
Select the customer’s desired Anniversary Date. This date can’t be changed later. Extended term subscription options are:
- Commercial: 13 - 36 months
- Education and Government: 13 - 48 months
VIPs with the extended term will automatically renew with 12 - month subscription.
Select Invite Customer.
Caution
Customer information can’t be edited once the invitation has been sent, ensure that there are no errors in any of the fields. All fields must be completed before you are able to proceed with sending the VIP Invitation.
If you catch a typo after the invitation has been sent, don’t place an order or add a PA; remove the erroneous VIP Invitation and create a new VIP Invitation.
The organization's contact receives an email invitation to join the Value Incentive Plan. The customer must accept the Terms and Conditions to access the Admin Console and begin managing products.
Add a customer with an existing reseller
If a customer already works with another reseller, they can request the admin change by sharing their VIP Number and Admin Email, and then send a reseller change code. The customer will appear on your Customers page when the reseller change process is complete.
On the Customers page, select the Reseller Change for Customer icon.
Enter the VIP Number and Admin Email provided by the customer.
Select Send Email.
Note
Ask the customer for any system admin's email.
All System Admins receive an email containing the reseller change code. The code must be used within 72 hours.
Note
Any of the customer organization's System Admins may use the reseller change code. The code expires after the first use.
If a customer’s reseller change code expires, you can send a new code.
You can send up to five reseller change codes per day.
