Sign in to Admin Console.
Last updated on
Aug 3, 2026
Use the Account tab in the Admin Console to modify your credit card, PayPal billing address, or tax ID.
Follow the steps in the procedure to update payment information for Teams memberships purchased from Adobe.com.
Note
Only contract owners can modify payment details.
If you purchased your plan through a reseller, contact them for billing and invoice information.
Before you begin
You need:
- Contract owner role for your Teams organization
- Access to Adobe Admin Console
Update your payment method
Go to Account to view your contract and payment details.
Select Edit next to Payment method.
If you manage multiple contracts, select the contract name.
Choose Credit/debit card or PayPal as your payment method.
For credit or debit cards, enter the cardholder name, card number, expiration date, security code, and billing address exactly as shown on your statement.
For PayPal, select Sign In to open PayPal in a new window, authenticate, and confirm your account details.
Enter or update your tax identification number if applicable to your region.
Select Save to apply the changes.
Note
Your updated payment details are used for all existing and future invoices. All system admins receive email notification when payment information changes.
Caution
If you manage multiple subscriptions linked to the same credit card, updating the card information for one subscription updates all subscriptions using that card.
Verify payment processing
After updating payment details, Adobe automatically processes pending payments and sends an email confirmation. Invoices appear under Account > Billing History within 24 hours.
If you don't receive confirmation or need to verify payment status, sign out and back in to refresh your account.
Reactivate failed payments
If your payment fails, update your payment information using the procedure above and select Save. Saving your details automatically reactivates payment processing.
Payment failures commonly occur due to expired cards, replacement cards, updated personal information, exceeded credit limits, or fraud protection policies
Contact your financial institution to confirm your card supports online transactions
You have 30 days from the date of the first failed payment to update your information. Adobe makes multiple payment attempts during this period. If payment issues remain unresolved after 30 days, your subscription is suspended.
Credit card troubleshooting
If your card number isn't being accepted, verify these details:
- Enter the card number without spaces or dashes
- Match the name and billing address exactly as they appear on your card statement
- For corporate cards, use the cardholder's name and billing address, not the purchaser's. Check with your accounting department to confirm
- Confirm the card hasn't expired
- Ensure you haven't exceeded your credit limit
- Verify the card supports online transactions and is in good standing
Contact your bank to confirm daily withdrawal or purchase limits, as these can sometimes cause transactions to be declined even when the credit limit allows them.
PayPal troubleshooting
Contact PayPal directly to resolve billing issues. Once resolved, Adobe automatically reprocesses your payment.
Supported payment options
Adobe accepts credit and debit cards for Teams memberships in all supported countries. PayPal is available in select countries. The payment methods available in your region are displayed during checkout on the Creative Cloud plans page.
Customers in select EMEA countries can purchase subscriptions using SEPA Direct Debit. This option appears during checkout if available in your region.
For phone orders of US $2,500 or more, you can use purchase orders. The Adobe Store doesn't accept purchase orders for standard online purchases. Contact the sales team for assistance with purchase orders.
Remove payment information
To remove payment information from your account, you must cancel your plan. Go to Support in the Admin Console to contact Adobe customer support for assistance with cancellation.
