Issue: When you click the Download button on creative.adobe.com, you receive an error.

For example, "[Browser] doesn't know how to open this address, because the protocol (aam) isn't associated with any program."

Solution: Reset AAM file detection.

Windows:

  1. Close the browser.
  2. Navigate to C:\users\[username]\AppData\Local\Adobe\
  3. Rename the OOBE folder to OOBE.old.
  4. Restart the browser.
  5. Download and install Creative Cloud Desktop application from Creative Cloud.

Note: Some folders in this path are hidden. To reveal them, see Show hidden files, folders, filename extensions

Mac OS:

  1. Close the browser.
  2. Navigate to //Library/Internet Plug-Ins/.
  3. Remove AdobeAAMDetect.plugin.
  4. Restart the browser.
  5. Download and install Creative Cloud Desktop application from Creative Cloud.

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