Creative Cloud desktop app crashes repeatedly after signing out

Last updated on Aug 19, 2021

Does your Creative Cloud desktop app repeatedly crash when you try to sign out? Or, the plugins cards in the Creative Cloud desktop app do not load fully? Learn how to fix such issues.

Why does Creative Cloud desktop app keep crashing after signing out?

When there is a permission issue with one of the directories, you may face any of the following issues:

Your Creative Cloud desktop app keeps crashing when you try to sign out.
You get the message Please click this message to continue installation/removal followed by a prompt to enter your Admin credentials in the User Account Control.

The plugin cards in the Manage plugins section under Marketplace in the Creative Cloud desktop app may not load fully and appear as follows:

In Adobe XD, you may get the error "Unable to load Marketplace".

How to fix the issue

Follow the steps for your operating system:

Windows

Type cmd in the Windows search box. Right-click the Command Prompt tile, and then select Run as administrator.
Copy and paste the following command and then press Enter:

takeown /f "C:\ProgramData\Adobe\UPI" /r
Copy and paste the following command and then press Enter:

icacls C:\ProgramData\Adobe\UPI /c /t /reset
Copy and paste the following command and then press Enter:

icacls C:\ProgramData\Adobe\UPI\Configuration\XManConfig\XManConfigV2.xml /grant Everyone:F
Once done, close the command prompt and then try to sign in to or restart the Creative Cloud desktop app.

This usually fixes the issue. If you continue to face this issue, you can share your logs with Adobe.

macOS

Open Terminal by double-clicking its icon in the Applications or Utilities folder from the Finder.
Copy and paste the following command and then press Enter:

sudo chmod -R 777 /Library/Application\ Support/Adobe/UPI/EM\ Store
Restart your device and then open the Creative Cloud desktop app.
Copy and paste the following command and then press Enter:

sudo chmod -R 755 /Library/Application\ Support/Adobe/UPI/EM\ Store
Copy and paste the following command and then press Enter:

sudo chown -R root /Library/Application\ Support/Adobe/UPI/EM\ Store
Once done, close Terminal and then try to sign in to or restart the Creative Cloud desktop app.

This usually fixes the issue. If you continue to face this issue, you can share your logs with Adobe.

Still need help?

If the above solution doesn't work, you can collect your error logs and share it with Adobe using the Log Collector tool.

Collect your error logs using Adobe’s Log Collector tool.
The Log Collector tool collects the required files from your computer and saves them as a ZXP file on your desktop. Select Upload to share the log files with Adobe.

Get help faster and easier

New user?