Fix error 131 when updating Creative Cloud desktop app

Getting error 131 when trying to update the Creative Cloud desktop app? Try the steps given below.

Why am I getting error 131 in the Creative Cloud desktop app?

When you get error 131, you receive the following error messages in the Creative Cloud desktop app:

  • Unable to sync. Install sync components and try again. Error Code 131
  • Encountered issues in updating Creative Cloud. Error Code 131
  • Creative Cloud update failed. Sorry, we couldn't update the app. Error Code 131
Error code 131

Error 131 inside the Creative Cloud desktop app

Error 131 inside the Creative Cloud desktop app

Error code 131 indicates that you need to close certain Creative Cloud background processes (CoreSync, CCLibrary, CCXProcess, and Node) before you can update the Creative Cloud desktop app. 

How do I fix error 131?

To fix error 131, simply force quit the following Creative Cloud background processes:

  • CCXProcess
  • CCLibrary
  • CoreSync
  • Node

To learn how to quit these background processes, follow the steps for your operating system.

  1. Right-click the taskbar and select Task Manager.

  2. (Optional) Select More details if the Task Manager is not fully expanded.

    Click More details

  3. In the Details tab, select CCXProcess. Then select End task.

    End task for a background process

  4. Repeat step 3 for CCLibraryCoreSync, and Node.

  5. Try to update the Creative Cloud for desktop app again.

  1. In the Finder, choose Go > Utilities.

    Choose Go > Utilities

  2. Double-click the Activity Monitor application.

    Activity Monitor

  3. Enter CCXProcess in the search box in the upper-right corner of the Activity Monitor window. 

    Search box
    Close CCX Process

  4. Double-click CCXProcess from the list, and select Quit in the process window.

    Quit window

  5. Select Force Quit.

    Force quit processes

  6. Repeat steps 3 to 5 for CoreSyncCCLibrary, and Node.

  7. Try to update the Creative Cloud desktop app again.

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