When you launch a Creative Cloud product or component, the software generates a log file (amt3.log) for the shared components that the applications use. These shared technologies are called Application Managed Technologies (AMT). AMT includes the Software License Agreement, Enter Serial Number, Enter Serial Number Upgrade, Adobe ID, and Activation panels.
Navigate to the amt3.log log file in one of the following folders:
Note: Some files and folders are hidden on Windows. See Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7, 8 for more information.
Note: The user Library folder is hidden on Mac OS 10.7 and later. See Access hidden user library files | Mac OS 10.7 and later for more information.
Search the Adobe knowledgebase for a document that provides a solution to each error message you find in the log.
Important: Omit paths and machine-specific information from search strings. For example, search “Error rolling back command ARKCreateDirectoryCommand” or “Unable to create directory.”
If you cannot find a document for an error, see Installation and launch log errors | CS5, CS5.5, CS6, CC.
If there are no documents in the knowledgebase for your errors, contact Adobe Support.
You can also visit the Adobe product forums.
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