在 Windows 上,Photoshop 當機的「事件檢視器」記錄會顯示「ACE.dll」作為失敗的模組:
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Problem Event Name: APPCRASH
Faulting Module Name: ACE.dll
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在 macOS 上,當機報告會在當機的執行緒區段內顯示「com.Adobe.ACE」。
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Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff91974f06 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff97a954ec pthread_kill + 90
2 libsystem_c.dylib 0x00007fff8214577f __abort + 145
3 libsystem_c.dylib 0x00007fff8214605e __stack_chk_fail + 200
4 com.adobe.ACE 0x00000001116c716c ACEHasFeature + 160120
5 com.adobe.ACE 0x00000001116c8ed5 ACEHasFeature + 167649
6 com.adobe.ACE 0x00000001116c9573 ACEHasFeature + 169343
7 com.adobe.ACE 0x00000001116cd832 ACEHasFeature + 186430
8 com.adobe.ACE 0x00000001116eb5e5 ACEHasFeature + 308721
9 com.adobe.ACE 0x00000001116a4734 ACEHasFeature + 18240
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使用 Creative Cloud 桌面應用程式來解除安裝 Photoshop,然後重新安裝。