Issue
- Illustrator User Guide
- Get to know Illustrator
- Introduction to Illustrator
- Workspace
- Workspace basics
- Learn faster with the Illustrator Discover panel
- Create documents
- Toolbar
- Default keyboard shortcuts
- Customize keyboard shortcuts
- Introduction to artboards
- Manage artboards
- Customize the workspace
- Properties panel
- Set preferences
- Touch Workspace
- Microsoft Surface Dial support in Illustrator
- Undo edits and manage design history
- Rotate view
- Rulers, grids, and guides
- Accessibility in Illustrator
- Safe Mode
- View artwork
- Use the Touch Bar with Illustrator
- Files and templates
- Tools in Illustrator
- Tools at a glance
- Select tools
- Navigate tools
- Paint tools
- Text tools
- Draw tools
- Modify tools
- Generative AI (not available in mainland China)
- Quick actions
- Illustrator on the web (beta)
- Illustrator on the web (beta) overview
- Illustrator on the web (beta) FAQ
- Troubleshooting issues FAQ
- Keyboard shortcuts for Illustrator on the web (beta)
- Create and combine shapes on the web
- Add and edit text on the web
- Apply colors and gradients on the web
- Draw and edit paths on the web
- Work with cloud documents on the web
- Invite collaborators to edit on the web
- Illustrator on the iPad
- Introduction to Illustrator on the iPad
- Workspace
- Documents
- Select and arrange objects
- Drawing
- Type
- Work with images
- Color
- Cloud documents
- Basics
- Troubleshooting
- Add and edit content
- Drawing and dimensioning
- Drawing basics
- Edit paths
- Draw pixel-perfect art
- Draw with the Pen, Curvature, or Pencil tool
- Draw simple lines and shapes
- Draw rectangular and polar grids
- Draw and edit flares
- Image Trace
- Simplify a path
- Symbolism tools and symbol sets
- Adjust path segments
- Design a flower in 5 easy steps
- Create and edit a perspective grid
- Draw and modify objects on a perspective grid
- Use objects as symbols for repeat use
- Draw pixel-aligned paths for web workflows
- Measure and plot dimensions
- 3D objects and materials
- Color
- Painting
- Select and arrange objects
- Reshape objects
- Crop images
- Transform objects
- Combine objects
- Cut, divide, and trim objects
- Puppet Warp
- Scale, shear, and distort objects
- Blend objects
- Reshape using envelopes
- Reshape objects with effects
- Build new shapes with Shaper and Shape Builder tools
- Work with Live Corners
- Enhanced reshape workflows with touch support
- Edit clipping masks
- Live shapes
- Create shapes using the Shape Builder tool
- Global editing
- Type
- Add text and work with type objects
- Create bulleted and numbered lists
- Manage text area
- Fonts and typography
- Convert text within images into editable text
- Add basic formatting to text
- Add advanced formatting to text
- Import and export text
- Format paragraphs
- Special characters
- Create type on a path
- Character and paragraph styles
- Tabs
- Find missing fonts (Typekit workflow)
- Arabic and Hebrew type
- Fonts | FAQ and troubleshooting tips
- Create 3D text effect
- Creative typography designs
- Scale and rotate type
- Line and character spacing
- Hyphenation and line breaks
- Spelling and language dictionaries
- Format Asian characters
- Composers for Asian scripts
- Create text designs with blend objects
- Create a text poster using Image Trace
- Create special effects
- Web graphics
- Drawing and dimensioning
- Import, export, and save
- Import
- Creative Cloud Libraries in Illustrator
- Save and export
- Printing
- Prepare for printing
- Printing
- Automate tasks
- Troubleshooting
Learn about some common errors you might get while using cloud documents in Illustrator.
Could not open a cloud document
|
Workaround |
Error when Illustrator cannot open your cloud document even though you are connected to internet and online. |
Go to Creative Cloud website > Your work tab > Cloud documents, browse through the cloud documents to locate the one you're looking for. For details, see Getting started with cloud documents. You should be able to download this document as local file. And then upload again to cloud documents if the earlier document is not opening. |
Assets are not synced
Issue |
Workaround |
If you notice that your cloud docs are not getting synced from one machine to another or from your machine to creative cloud website. |
|
Network error | No Internet connection | Offline editing
Issue |
Workaround |
Error when cloud documents system detects that your computer is either not connected to the network or the connection is intermittent. Normally this results in cloud documents falling back into offline mode. |
|
Syncing failed | Request timed out
Issue |
Workaround |
|
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User account suspended
Issue |
Workaround |
When your account is suspended due to various reasons. |
Check your account details and status. |
Generic unknown error
Issue |
Workaround |
When an unknown error occurs. |
|
Cloud storage full
Issue |
Workaround |
When your cloud storage is full. |
When you delete cloud documents from Home screen, they are moved into your deleted folder. To free up storage space, you must permanently delete them from the Home Screen > Cloud Documents > Deleted section.
|
Activation level reached
Issue |
Workaround |
When you exceeds the maximum sign-ins or activation allowed for Creative Cloud. |
Follow the steps outlined here: Creative Cloud "Activation limit reached" or "Sign-in failed" error |
Assets are not synced
Issue |
Workaround |
If you notice that your cloud docs are not getting synced from one machine to another or from your machine to creative cloud website. |
|
Naming conflict
Issue |
Workaround |
When two documents have the same name in the same folder. |
When one document is in the cloud and the other document is a locally-synced document, the system will rename one of the documents to a unique name. Then, the cloud documents system will refresh to show the unique name and you can retry your operation. |
Related topics
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