Open the Creative Cloud desktop app.
Last updated on
May 6, 2025
Learn what to do if your apps aren't listed as installed in the Apps tab of the Creative Cloud desktop app or if they are listed as installed but not located in the Start menu or the Application folder.
Apps aren't listed in the Apps tab
-
-
Go to the Account menu in the upper right, and select Sign out.
You've signed out of your Creative Cloud apps.
You've signed out of your Creative Cloud apps. If the Sign out option is greyed out, quit the Creative Cloud desktop app by following these steps:
- Version 5.0 and later: Press Command+Q (macOS) or Ctrl+W (Windows).
- Version 4.9 or earlier: Select the three dots vertical icon in the upper-right corner of the Creative Cloud for desktop app and choose Quit.
-
Do one of the following based on your operating system.
macOS
a) Go to System > Applications > Utilities.
b) Select Keychain Access and remove the credentials for Adobe User Info.
Windows
a) Go to Control Panel > User Accounts > Credential Manager.
b) Select Manage Windows Credentials. Then remove the credentials for Adobe User Info.
-
Open the Creative Cloud desktop app again, and sign in using your credentials.
Your apps should now display as Installed in the Apps tab of the Creative Cloud desktop app.
