Issue

In the Apps tab of the Creative Cloud desktop app, applications are not listed as installed. Or, they are listed as installed, but are not located in the Start Menu or Application folder.

Solution

  1. Sign out of your Adobe ID by clicking the gear icon in the upper right of the Creative Cloud Desktop app.

    Sign out

    From the pop-up menu, choose Preferences. Click the Account tab, and then click Sign Out Of Creative Cloud.

    Note:

    If Sign Out Of Creative Cloud is dimmed, move on to step 2.

  2. From the same gear icon in Creative Cloud, choose to Quit Creative Cloud.

  3. Rename the OPM.db file that is located in the OOBE folder located here:

    • Mac: ~/Library/Application Support/Adobe
    • Windows XP: \Local Settings\Application Data\Adobe
    • Windows 7: \AppData\Local\Adobe

    Change the name to OPM.db.old

  4. Relaunch Adobe Creative Cloud.

  5. Sign back in to your Adobe ID.

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