Issue

When you launch some Creative Cloud applications, the application window flashes, then the application exits without an error message.

Solution

Log out of your Creative Cloud account, and then log back in. This resets the account information, which allows the Creative Cloud application to launch.

  1. Mac OS:  Go to Applications > Adobe Creative Cloud > Adobe Creative Cloud.

    Windows:  From the Start Menu, click Search, and type Adobe Creative Cloud.

  2. In your profile menu, click Sign out.

  3. To sign in again, enter your Adobe ID (usually your email) and password, and click Sign in.

Note:

If the Creative Cloud desktop app exits without an error message, see Creative Cloud desktop application closes immediately after launch.

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