Issue

When you launch some Creative Cloud apps, the application window is briefly displayed, and then the application exits without an error message.

Solution

Sign out of your Creative Cloud account, and then sign back in. This resets the account information, which allows the Creative Cloud app to launch.

  1. Open the Creative Cloud desktop app. (Select the  icon in your Windows taskbar or the macOS menu bar.)

  2. Select the Account icon in the upper right, and then select Sign out.

    Sign out of the Creative Cloud desktop app
  3. Sign in to the Creative Cloud desktop app.

Note:

If the Creative Cloud desktop app exits without an error message, see Creative Cloud desktop app closes immediately after launch.