Fix crash issues for Creative Cloud apps

Last updated on Oct 13, 2021 11:07:43 AM GMT

Learn what to do when you are no longer able to open Creative Cloud apps and they crash when you try to open them.

Why do my Creative Cloud apps crash when I try opening them?

When you launch some Creative Cloud apps, the application window is briefly displayed, and then the application exits without an error message. This usually occurs when an update is pending for your Creative Cloud app or for the Creative Cloud desktop app.

How to fix the issue

Try the following solutions in the given order. Go to the next solution only if a preceding one doesn't fix the issue.

Solution 1: Sign out and sign back in

Sign out of your Creative Cloud account, and then sign back in. This resets the account information, which allows the Creative Cloud app to launch.

Open the Creative Cloud desktop app. (Select the icon in your Windows taskbar or the macOS menu bar.)

Select the Account icon in the upper right, and then select Sign out.

Sign out of the Creative Cloud desktop app

Once you are signed out, sign in to the Creative Cloud desktop app.

Try opening your Creative Cloud app.

Solution 2: Update Creative Cloud desktop app to its latest version

Already using the latest version of the Creative Cloud desktop app? Go directly to the next solution.

In the Creative Cloud desktop app, go to the Apps tab, and then select Updates.

Select Check for updates.

If you aren’t using the latest version of the Creative Cloud desktop app, a prompt to update will appear. Select Update.

Once updated, try opening your Creative Cloud app again.

Solution 3: Check if an update is available for your Creative Cloud app

In the Creative Cloud desktop app, go to the Apps tab, and then select Updates.

Select Update for the Creative Cloud app that crashed.

Once updated, try opening your Creative Cloud app again.

Solution 4: Update other Adobe apps you're using

If you are also using some other Creative Cloud apps, update them.

In the Creative Cloud desktop app, go to the Apps tab, and then select Updates.

Select Update for other Creative Cloud apps that you are using.

For example, if Photoshop is crashing and you have already updated it, try updating other Creative Cloud apps that you use (such as InDesign and Premiere Pro).

Once updated, try opening the Creative Cloud app where you were facing issues.

Still need help?

Sometimes, there could be other issues that prevent Creative Cloud apps from launching. If you still can't open your Creative Cloud app, try the additional steps below for your specific app.

Acrobat DC (Windows)