You receive a "file conversion" error when you try to convert a PDF file using the Export PDF service

Solutions

Do one or more of the following:

  • Make sure that you're using a supported web browser. See the Adobe Export PDF system requirements for more information.
  • Clear the browser cache, and try converting again. Steps for clearing the cache vary by browser. See the documentation for your web browser for more information.
  • Make sure that there are no firewall/proxy settings that are restricting upload access to the Internet.
  • Try a different web browser.
  • Make sure that the file you're converting is 100 MB or smaller. (Export PDF doesn't accept files larger than 100 MB.)
    Note: Even when a file is smaller than 100 MB, Export PDF may not be able to convert it if it's overly complex. For example, a file that has a large number of pages, or contains many different fonts and graphics, could be too complex for Export PDF to process before the service times out.

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