The Creative Cloud Log Collector tool helps collect troubleshooting information for your installed Adobe Creative Cloud apps.
The tool generates a signed ZXP file, which you are prompted to send to Adobe. Adobe uses the information contained in the ZXP file to identify bugs and to make improvements in Creative Cloud software products. You can open the ZXP file any time to review the information collected. This information can include your encrypted unique Adobe user identifier, product serial number, and debug and installer log file information.
By downloading and running the Log Collector tool and sharing the ZXP file with Adobe, you consent to Adobe’s use of the information as described.
The Log Collector tool doesn't collect installation logs for Acrobat. However, you can use the tool to collect log files for the download and licensing process for Acrobat. To learn how to locate and interpret the installation log files manually, see Troubleshoot install issues with log files | Creative Cloud.
The collected log files are saved as a ZXP file on your desktop. The location of the file is displayed on the screen once the logs are successfully collected. Click Upload (Windows) or Continue (macOS) to share the log files with Adobe. The logs are uploaded and you receive a confirmation mail at your registered email address.