Configuring Adobe Acrobat for SharePoint and OneDrive

Adobe Document Cloud provides a web-based installer and related tools to deploy the Adobe Acrobat for SharePoint and OneDrive.

Supported browsers

The Adobe Acrobat for SharePoint and OneDrive is supported on all modern browsers such as Internet Explorer 11, Microsoft Edge, Chrome, Firefox, and Safari.

Note:

The Document Cloud integration will not work if third-party cookies are blocked in the browser. Ensure that third-party cookies are unblocked for the browser you are using.

Problem: Internet Explorer security zone protected mode issue.

A security zone issue arises if your Microsoft Office 365 server and the Document Cloud server are in two different Internet Explorer security zones and one of those zones is running in protected mode and the other zone is not running in protected mode. In this configuration, the Microsoft server is not able to communicate with the Adobe server and the session cookie fails to validate your session.

Solution

To fix this issue, make sure that you either follow solution 1 or solution 2 as mentioned below: 

Note:

The administrator has to enforce this configuration for all the users, else the users have to configure the browser settings manually.

Solution 1: None of the server URLs are listed in the trusted zone.

Make sure that none of the server URLs are listed in the trusted zone. If it is listed, remove it from the trusted zones list.

Solution 2: Configure your browser by adding all the server URL entries to the trusted sites zone.

To add a site to the Internet trusted sites zone perform the following steps:

  1. From the Tools menu, select Internet Options. In Internet Explorer versions 9 and 10, select the gear icon below the search bar to access this menu.

  2. Click the Security tab in the Internet Options dialog box.

  3. Click Trusted Sites > Sites.

  4. Add *.microsoftonline.com to the Trusted Zone if it is not already added.

  5. Add the below Adobe server address to the Trusted Zone if it is not already added.
    *.adobe.com
    *.acrobat.com
    *.adobe.io
    *.adobelogin.com

  6.  Close the Trusted Sites dialog box. Click OK.

A limitation in Internet Explorer and Edge browser is the security zone protected mode issue where two servers are configured with different security zone or protected mode settings.

Add the site https://dcsi.adobe.io to the list of exceptions in the browser's privacy settings. To add the site, do the following:

  1. In the Edge browser, click the options () icon in the top-right corner, and then click Settings.

    Edge settings

  2. Click the menu () icon > Privacy And Services.

    Click Privacy and Services

  3. Click Exceptions.

  4. Click Add A Site. Enter the address https://dcsi.adobe.io, and click Add.

    Add a site

Deploy Adobe Acrobat for SharePoint and OneDrive

Follow the steps below to deploy Adobe Acrobat for SharePoint and OneDrive account.

  1. Click the Install & Configure button below the SharePoint OneDrive section.

    Install and configure

  2. An informative Note For Admin dialog box is displayed, click Continue.

    Note:

    If you are signed in as an individual user, you will still see this Note For Admin message. Simply click Continue as this does not apply to you.

    Note for Admin

  3. The Microsoft online login page is displayed. Sign in with your credentials.

    Microsoft Online login

  4. The application permission window is displayed. Do one of the following:

    • If you are logged in as an administrator, and want to deploy the application to your account only, click Accept.
      In this case, you have an option to deploy the application later to all users of the tenant. For more information, see Deploy to all users.
    • If you are logged in as an administrator, and want to deploy the application to your account as well as all users of the tenant, select the checkbox Consent On Behalf Of Your Organisation, and then click Accept.
    • If you are logged in as an individual user, you wont see the Consent On Behalf Of Your Organization option in the permissions dialog. Click Accept.
    Note:

    The application does not modify any permissions, and requires your consent for the following purpose:

    • User profile access.
    • Access token for file handling operations.
    PDF file handler deploy permission
    Deploy the application for Admin user

    Permissions for app deployment
    Deploy the application to all the users of the tenant

    Permission dialog for individual users
    Permission dialog for individual users

    The Adobe Acrobat for SharePoint and OneDrive deployment is completed, and a confirmation message is displayed in the green bar. Generally, due to caching, it takes up to 48 hours to display the Adobe Acrobat for SharePoint and OneDrive.

    File Handler Deployed Successfully

Deploy the application to all users

You can deploy the application to all the users of the tenant after the deployment is completed for your account.

  1. In the installation confirmation window, click Deploy To All Users.

    Deploy to all users

  2. In the Deploy the Acrobat App To All Tenant Users dialog box, click Continue.

    Deploy to all tenant users confirmation dialog

  3. Sign in with your Microsoft login credentials if prompted.

  4. In the permissions dialog box, click Accept.

    Permissions dialog box

    The Adobe Acrobat for SharePoint and OneDrive deployment is completed, and a confirmation message is displayed in the green bar. Microsoft caching infrastructure delays the deployment of the app. Generally, it takes up to 48 hours to display the Adobe Acrobat for SharePoint and OneDrive in your user's account.

    Confirmation message

Manage your installation

The user management is currently not supported in Azure Active Directory, even though the Adobe Acrobat for SharePoint and OneDrive is visible in it.

Uninstall Adobe Acrobat for SharePoint and OneDrive

  1. Sign in to https://portal.azure.com with your Microsoft admin account.

  2. In the left pane, click Azure Active Directory > Enterprise Applications.

  3. Click All Applications. From the list of deployed applications, click Adobe Document Cloud.

    Azure Active Directory admin center

  4. Click Properties, and then click Delete.

    uninstall_application.png

    Note:

    Microsoft caching infrastructure delays the deletion of the app. It might take upto 24 to 36 hours for the Adobe Acrobat for SharePoint and OneDrive to be removed from your account. After 24 to 36 hours, log out and log in back to your OneDrive and SharePoint account. The Adobe Acrobat for SharePoint and OneDrive is removed.

Frequently asked questions

Installation

No, Microsoft does not support application installation to selected users or user groups. You can install the Adobe Acrobat for SharePoint and OneDrive either to your account or all your tenant users. To install the application to your account and all users of your tenant, select the checkbox Consent On Behalf Of Your Organisation, in the Microsoft permissions dialog box. To install the application only for your account, uncheck the same option. 
For more information, see point 5 in the section Deploy Adobe Acrobat for SharePoint and OneDrive.

To install Adobe Acrobat for SharePoint and OneDrive to your tenant users, go to the URL https://documentcloud.adobe.com/o365pdf/bookmark.html, and click Deploy To All Users.
For more information, see Deploy the application to all users.

Deploy to all users

Yes, as an individual user you can install the app to your account from the Appsource, or the Adobe web-page.

  • Once the app is installed, Adobe Acrobat web becomes the default PDF experience in Sharepoint & OneDrive. In the list of files, users will now see an Adobe icon instread of the default PDF icon.
PDF documents

  • Upon file selection, users now see a Document Cloud button in the command bar to convert, export, or combine. All users will see this button, irrespective of their current subscription status.
Context menu options for a PDF file

  • When your tenant user opens a PDF, the PDF opens in the embedded Adobe Acrobat viewer.

Adobe Acrobat PDF viewer

Once you have deployed Adobe Acrobat for SharePoint and OneDrive to all the tenant users, any newly added users automatically get access to the application.

No, you cannot uninstall or restrict the application usage for selected users or user groups. If you want to remove, you have to uninstall from the entire tenant in the Microsoft Admin console.

Microsoft caching infrastructure delays the installation or removal of the application. It takes up to 48 hours to install the Adobe Acrobat for SharePoint and OneDrive. If the application is not installed even after 48 hours, try reinstalling the application, or contact Microsoft Support.

Microsoft’s file handler framework does not support the Adobe Acrobat for SharePoint and OneDrive application to surface in the recent files page at the moment.

Using the free and paid features

  • Your tenant users do not need an Adobe Acrobat subscription, or an Adobe ID to view the PDFs, view bookmarks, search a PDF, or comment and annotate PDFs. Once you have installed Adobe Acrobat for SharePoint and OneDrive across the tenant, all the tenant users automatically have access to these application features and can use it.

  • To Create, Organize, Combine, or Export a PDF, the tenant users will need an Adobe Acrobat subscription, and an Adobe ID. Even though all users can see these options in their respective accounts, only the users with an active subscription will be able to use these functions.

Your organization might be using an older perpetual licensing agreement vs. the named licensing agreement that provides online IDs for licensed users. To migrate to the named licensing agreement, contact your reseller.

Data and security

Your documents are stored in their original location on Sharepoint or OneDrive. Actions such as viewing, commenting, and search occurs on your machine. Any changes made are saved to your Sharepoint or OneDrive account. If you create, organize, combine, or export a document, it is sent to the Adobe Document Cloud servers for transient processing from where It is deleted within 24 hours. The modified document is saved back to your Sharepoint or OneDrive account.

When an individual user installs the Adobe Acrobat for SharePoint and OneDrive application from AppSource or the Adobe website, only the contact information is shared with Adobe for marketing purposes. If an administrator installs the application across the tenant, none of the tenant users contact information is shared with Adobe.

Other

Visit our support page https://documentcloud.adobe.com/o365pdf/support.html, and log a support ticket.

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