Adobe-supported identity types

Adobe offers three varying types of identities or accounts to authenticate and authorize users. These identity types are:

  • Federated ID
  • Enterprise ID
  • Adobe ID

Adobe recommends all enterprises with claimed domains to migrate their Adobe ID users to Federated and Enterprise ID as these identity models support the best data practices and ensure effective software deployment.


There are some products and services such as Adobe Licensing Website and Adobe Forums that only support Adobe ID.

Switch from Adobe ID to Enterprise ID or Federated ID

As a System Administrator, you can edit the identity type for users in your organization from Adobe ID to Enterprise ID or Federated ID using the Admin Console. For details on user identity types, see Adobe-supported identity types.


To edit the identity type from Enterprise ID to Federated ID, or from Federated ID to Enterprise ID, contact Adobe Support.

Impact on Creative Cloud end users

If you edit the identity type of users from Adobe ID to Federated/Enterprise ID, these users continue to have access to their personally owned Adobe ID. However, they access the organization’s Adobe apps, services, and solutions through the new Federated ID or Enterprise ID assigned to them.

If your users already have Adobe IDs with assets linked to it, they can migrate assets from their Adobe ID accounts to their new enterprise account.

If existing Creative Cloud users were using services that are not included with Creative Cloud for enterprise, their memberships revert to free versions.

Edit Identity Type by CSV

The following procedure enables you to edit the identity type for users in bulk. You can also edit user details such as email addresses and names for users using the Admin Console, User Sync tool, or the User Management API.

  1. Sign in to the Admin Console and navigate to Users.

  2. Click , and select Edit Identity Type by CSV from the drop-down list.

    The Edit Identity Type by CSV dialog box displays.

    Edit Identity Type by CSV
  3. To include users to edit Identity type, download the Current User List or the CSV Standard Template, clicking Download CSV Template.

    The .csv file downloaded, contains the following data.

    • Identity Type - Federated ID, Enterprise ID, or Adobe ID
    • Username
    • Domain
    • New Identity Type - Federated ID, Enterprise ID, or Adobe ID
    • New Email
    • New Username
    • New Country Code
  4. Open the .csv file in an application capable of editing CSVs and edit the identity types, as required.


    When you are editing the identity type from Adobe ID to Federated/Enterprise ID, the email address for Adobe ID must match the one for enterprise account.

  5. Open the Edit Identity Type by CSV dialog box, and upload the updated .csv file. Make sure this file is saved with UTF-8.

    Once the process is complete, you receive a notification email.

This process migrates the permissions and provisioned products for all migrated users. The users whose identity has changed, receive a notification to use their new Enterprise/Federated ID account when working with the Adobe products they have been provisioned.

In addition, if your users were previously using Adobe IDs and have assets linked to it, these users will be requested to consent to the Asset Migration process. The Asset Migration process automatically moves the users' assets from their Adobe ID account to their Enterprise account.

Asset migration

When you edit the identity type of the users from Adobe ID to Federated ID/Enterprise ID, users can migrate the supported content from their existing company assigned Adobe ID account to their new enterprise account. The migration can be done in two ways:

To ensure that users can automatically migrate their content, users must be assigned access to storage for Creative Cloud and Document Cloud. For users to have access to storage for Creative Cloud and Document Cloud, do one of the following:

  • Assign a Product Profile which offers the Creative Cloud All Apps plan with storage, and has the PDF Services turned On.
  • Assign a Creative Cloud Product Profile with storage, and a Document Cloud Product Profile with storage (excludes desktop only offers) and PDF Services turned On.

After the Edit Identity Type process is complete, the end user receives an email notification with the details to migrate their assets.

As the IT Admin, you can download the Asset Migration completion status report for all the users that were part of the Edit Identity process. To download the report, do the following:

  1. Navigate to Admin Console > Users.

  2. Click  and select Export migration report to CSV from the drop-down list.

    The report is downloaded.

This report tells you who has granted consent, who has denied consent, and who hasn’t taken any action yet. To know about the type of content that the migration process supports, see Asset Migration FAQ.


Sometimes, the automatic Asset Migration process cannot be triggered for a few users. These users receive a notification to transfer their content manually, and are excluded from the migration report.

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