Apps panel doesn't show installed Creative Cloud apps

Issue

In the Apps tab of the Creative Cloud desktop app, applications are not listed as installed. Or, they are listed as installed, but are not located in the Start menu or the Application folder.

Solution

  1. In the Creative Cloud desktop app, select Sign out from the Profile menu.

    Select Sign out

  2. Quit the Creative Cloud desktop app:

    • Version 5.0 and later: Press command+Q (macOS) or Ctrl+W (Windows)
    • Version 4.9 or earlier: Select the three dots vertical icon in the upper-right corner of the Creative Cloud for desktop app and choose Quit.
  3. Do the following based on your operating system.

    macOS

    a) Go to System > Applications > Utilities.

    b)  Select Keychain Access and remove the credentials for Adobe User Info.

    Windows

    a) Go to Control Panel > User Account > Credential Manager.

    b) Select Windows Credentials. Then remove the credentials for Adobe User Info.

    Keychain access

    Credential manager

  4. Relaunch Adobe Creative Cloud.

  5. Sign in to the Creative Cloud desktop app.

The applications are now listed as installed in the Apps panel of the Creative Cloud desktop app.

Логотип Adobe

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