Last updated on
Jun 3, 2025
Applies to Creative Cloud for teams.
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Quick help for users of Adobe Acrobat Sign |
If you have purchased an Adobe Acrobat Sign Solutions for small business plan, use the Admin Console to manage users and entitlements associated with them. You can also assign multiple administrators to help manage your team or the functional behavior of Acrobat Sign.
For more information, see Manage Administrators.
Note
If you have Document Cloud for business, Document Cloud for enterprise,
Adobe Acrobat Sign Solutions – Business or Adobe Acrobat Sign Solutions– Enterprise plans, see Adobe Acrobat Sign administration for more information.
Getting Started
To configure and administer the Acrobat Sign service, a user with an active license must be enabled with an administrative role.
Elevating a user to an account-level administrative role in Acrobat Sign requires an administrator in the Adobe Admin Console to either:
Log in to the Adobe Admin Console as an administrator
On the Products tab, click on the Assign Users button located on the Acrobat Sign offering card
The Add users to this product page loads:
- Type the email address or name of the user you want to enable
- A list is displayed of the users in your account that match the string you type
- If the string is unique within your account, an option to create a new user is provided
- Choose the product role (authority level) for the user
- Click Save
A success message displays when the user rights have been updated in the Admin Console and the user in Acrobat Sign is updated with the new role authority.
Log in to the Adobe Admin Console as an administrator
Navigate to the Acrobat Sign product page: Products > Document Cloud > Adobe Acrobat Sign Solutions for Small Business
Identify the user you want to edit.
- Click on the Product Role drop-down in the far right of the user record and set the desired authority level
A success message displays when the user rights have been updated in the Admin Console and the user in Acrobat Sign is updated with the new role authority.
If you have many users to add or edit, you can upload a CSV file to make all of the changes programmatically.
Revoke Acrobat Sign Administrator Rights
To remove admin authority for the Acrobat Sign service from a user:
Log in to the Adobe Admin Console as an administrator
Navigate to the Acrobat Sign product: Products > Document Cloud >
Adobe Acrobat Sign Solutions for Small Business
Find the user you want to remove admin authority from
- Click the dropdown field on the far right of the user record
- Select User
A success message displays when the user rights have been updated in the Admin Console and the user in Acrobat Sign is updated with the new role authority.
To learn more about the features that a team admin can customize for the end-users, see Adobe Acrobat Sign Quick Start for New Accounts.
Error When Admin Assigns Seat to a User
There are certain cases that can prevent an admin from successfully delegating an "Adobe Acrobat Sign Solutions for Teams" seat to an end-user through the team admin console. A team admin might encounter an error like "The user cannot be assigned to this license. Learn more."
If you are getting this error, try delegating again using a different end-user email address, or Contact Support.
