In the Admin Console, go to Storage > Individual user folders.
Last updated on
May 21, 2026
Applies to enterprise & teams.
Learn how system administrators and storage administrators can monitor usage, manage user content, and maintain compliance using the Storage tab in the Adobe Admin Console.
Go to the Storage tab in the Adobe Admin Console to start managing your organization’s storage.
Adobe storage management helps enterprise and teams administrators monitor usage, control storage growth, and maintain compliance across Creative Cloud users. Using the Adobe Admin Console, you can view storage usage, generate storage reports, manage user folders, and take action to reclaim or delete content as needed.
The Storage overview page shows:
- Total storage allocated to the organization
- Amount consumed and available balance
- Top storage consumers, with quota allocated and percentage used
- A full list of users with individual usage figures
The storage consumption graph breaks usage into three categories:
- Individual user folders: quota used by all users, active and inactive.
- Shared storage: quota used by Creative Cloud libraries.
- Others: quota used by storage reports and ZIP folders. When a user is removed, their content is added to a ZIP folder until you permanently delete it from the Inactive Users tab.
Storage repository
All user-uploaded content is stored in a storage repository owned by the organization. By default, this repository uses the same name as your organization in the Admin Console. When users share libraries across organizations, the repository name helps them identify which organization they’re sharing with.
To make the repository name clearer, update your organization name.
View, search, delete, and view details of shared folders. Shared folders are used to store Creative Cloud libraries, allowing them to be automatically shared with all users within the organization. Creative Cloud Libraries accelerate work by reducing clicks in the creative process, making it easy for designers to use the right assets and for organizations to control the use of assets. Learn more about Creative Cloud Libraries for business.
View details of shared folders
As an administrator, you can view details of shared folders, including information about end users and folder paths in the Asset library.
Select the View Details icon for a folder to view its details.
The Individual user folders page includes the Active Users and Inactive Users tabs. The Active Users tab lists the end-user folders currently in the system. The Inactive Users tab lists folders of users who are no longer in the system.
You can view folder details in either category. You can also permanently delete folders of inactive users.
View details of user folders
In the Admin Console, go to Storage > Individual user folders.
Select the Active Users or Inactive Users tab.
Select the View Details icon for a folder to view its details.
Delete folders of inactive users
You can permanently remove an inactive user folder from the Inactive Users tab. Before permanently deleting a folder, transfer its contents to an active user and verify that the user has successfully claimed them. Once permanently deleted, the content cannot be restored.
Go to Storage > Individual user folders > Inactive users.
To search for a specific user, enter their email address in the search field.
Note
Search results only appear if inactive storage exists for that email address. If an error message appears, it may be because the user was never part of your organization, was a directory user, or has no inactive storage.
Select a folder in the Inactive Users list.
Select Permanently Delete.
Select one of the following options, then select Next:
- Share content now: Content is packaged as a ZIP file (or multiple ZIPs if over 5 GB), and a download link is sent by email to a user you specify.
- Share content later: Content stays in the Inactive Users tab until you delete it manually.
- Permanently delete content: Content is immediately and permanently deleted with no recovery option.
Select Permanently Delete again to confirm the action.
You can define how long content from inactive users is retained before it’s permanently deleted. After the retention period ends, the system automatically removes the content to help maintain compliance and free up storage.
On the Individual user folders page, select Retention policy setting.
Select how long to keep inactive user folders.
Choose Retain permanently to keep folders until you delete them manually, or set a custom duration between 30 days and 10 years.
Select Save.
On the confirmation screen, review the changes and select Confirm.
Any changes to the retention policy are recorded in the audit logs. All system admins and storage admins receive an email notification when a change is made.
What happens when you update the retention period?
The system recalculates deletion dates for all inactive user folders from the date each user was removed. If a folder has already passed its new deletion date, it will be deleted after a 30-day buffer period.
Create storage reports
Storage reports include storage usage data, such as quotas and usage percentages, for the chosen folder type.
Individual folder reports: include storage usage data, such as quotas and usage percentages, for each folder.
Shared folder reports: Includes storage usage data, such as quotas and usage percentages, for shared folders.
To create a storage report:
After the report is ready, you'll receive an email from where you can download the report.
The Storage administrator role lets you delegate storage management without granting full System administrator access.
Add storage administrators
If you navigate back Storage > Admins, the newly added storage admin display in list.
Remove storage administrators
When you remove a storage administrator, that user would no longer be able to access Storage tab, unless that user also has System admin privileges.
On the Storage Admins page, select the storage admin to remove from the list.
In the Administrator Rights section, select the More Options icon and then select Edit admin rights.
The user can no longer access the Storage tab unless they also have System administrator privileges. Learn more about administrative roles.
Join the Community
Use our Enterprise and Teams Community to ask questions, collaborate with other admins, and stay informed about new features.
