Sign in to the Admin Console. On the Overview page, a notification shows the number of requests and recommendations awaiting review.
Last updated on
Jun 10, 2026
Applies to Creative Cloud for teams.
Easily manage your business by consolidating users into your team in the Adobe Admin Console.
Note
This feature is only available for Creative Cloud for teams plans purchased directly from Adobe.
Overview
Adobe's matching service helps you identify users whose business email domain or credit card is the same as one linked to your team account, but who are not yet part of the team. You'll receive matching requests in these scenarios:
- Team requests: When users with matching domains or payment methods, who have an individual trial or subscription, request to join your team. These could be new or existing Adobe users.
- Team recommendations: When Adobe identifies users with individual accounts that match your business domains and recommends adding them to your team.
You can review these users and decide whether to add them to your organization. By adding users, you can allow them to use licenses, enterprise storage, and collaborate with other team members. This allows you to manage your team’s users, assets, and contracts all in one place.
Review and add users with matching domains
Select Needs review in the Users section.
The dialog displays requests and recommendations from Adobe's matching service. Select Review for the relevant user and review the user's details.
Select the products to assign.
Choose what to do with the request.
- Approve (or Approve and checkout): Adds the user to your team with the selected product. They receive an email notification and can upgrade their individual account, cancel, or keep their existing individual plan. They can also choose to migrate assets to team storage or keep them separate.
- Save for later: Moves the request to the Saved for later tab. The user isn't added and receives no notification.
- Decline: Dismisses the request. The user receives an email notifying them that the request was not accepted.
Enable or disable team matching
Team matching is enabled by default in your Admin Console to help discover and add team members. We recommend keeping this feature active, but admins can disable it if needed.
If you disable team matching:
- Users with email addresses that match a business domain linked to your account can't request access to your Admin Console organization.
- You'll no longer receive suggestions to add users whose email addresses match your business domain.
Go to the Products tab on the Admin Console, and navigate to Product access automation > Product requests.
Select Save.
System Administrators can view changes made to the team matching settings in the Audit Log.
Note
Also, we highly recommend turning on product requests, which allow your Admin Console users to request access to Adobe apps and services from the admins.
