Are you encountering issues with your Creative Cloud desktop app after upgrading to macOS Catalina (10.15)? Learn how to work around some common scenarios.

In case you encounter any of the following issues while running the Creative Cloud desktop app on Apple's macOS Catalina (10.15), try the solution given on this page: 

  • Unable to install extensions from Adobe Exchange Web Portal
  • Unable to send assets from your mobile apps to your Creative Cloud apps
  • Not receiving notifications for invitations to collaborate

How to fix common issues on Creative Cloud desktop app for macOS Catalina (10.15)

  1. Open the Creative Cloud desktop app. (Click the  icon in the macOS menu bar.)

  2. Press Command + Option + R on your keyboard.

    A dialog box appears, prompting you to relaunch the app.

  3. Click Relaunch to launch the Creative Cloud desktop again.

  4. Try to run the mentioned scenarios again, and check if the problem is resolved.

Still need help?

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If you're still facing issues running the Creative Cloud desktop app smoothly on macOS Catalina (10.15), contact us