Check license availability. Go to Admin Console > Overview. Under Products and services, and check whether licenses are available for the product. Otherwise, purchase more licenses, or unassign from other users.
For license reassignment, unassign, then reassign. Before reassigning a license to another user, unassign it from the present user. Then, assign the license to the desired user.
Assigning licenses is an important admin task. See the short video to know how to assign a license.
Perform the following steps to assign a license for a specific product to a user.
You can also add multiple users at a time through CSV upload. For more information, see Add users.
By default, administrators can't access Creative Cloud. If an administrator requires access, you must assign a product license.
Applies to Creative Cloud desktop app version 5.7 or later.
Assigning licenses through Creative Cloud desktop app isn't supported if you're the admin of multiple teams or if you purchase any enterprise products with Creative Cloud for teams.
If you're a newly added admin in the team, you may have to wait for up to a week before you can assign licenses through Creative Cloud desktop app.
Remove a license from a user, if they no longer require to use the product or the user leaves your team.
In a few cases, your team members can experience a delay in receiving the confirmation email for the licenses you assign. Ask your users to check their spam folders to be sure that they didn't miss the email.
If a user doesn't receive an email within a reasonable time, sign in to the Admin Console, and navigate to Users > Users. Click the user and verify whether the license assignment succeeded.
If license assignment succeeded
If license assignment failed
Assign the license again. The user should receive the invitation email now. If the user still doesn't receive the invitation email, contact Adobe Customer Care.
To remove products and licenses, you must wait until the renewal period of your subscription. See Cancel teams subscription.