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Change reseller

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The reseller change process allows your organization's system administrator to switch from a direct plan or an existing reseller to a new reseller via the Admin Console.

Who can change the reseller

Adobe Admin Console System Administrator

Prerequisites

Before you start the reseller change process, make sure the following are in place:

  • System Admin credentials for the Adobe Admin Console (Contact the contract owner if you aren't the system admin)
  • Your new Adobe authorized reseller's contact
  • An active Value Incentive Plan (VIP) membership

Key scenarios when an organization needs to change reseller

  • You want to purchase Adobe product licenses from a new reseller.
  • You currently purchase products directly from Adobe and want to purchase from a reseller.
  • Your existing reseller is no longer authorized.

Change reseller from the Admin Console

To change your reseller, you must request a reseller change code from your new reseller. You will receive an email with your reseller change code. Use the code to change the reseller within 72 hours.

Follow the steps below to change to a new reseller:

  1. Share your account's VIP Number and System Admin's email with the reseller and ask for a Reseller change code.

    Note:
    • All System Admins will receive an email with the reseller change code, and any System Admin can use it.
    • The reseller change code expires after the first use.
  2. Once you've received the reseller change code, sign in to the Admin Console with System Admin credentials.

  3. Navigate to Account and look for Reseller under Plan DetailsClick Change reseller.

    Image displays the Admin Console "Account" section with Plan details and the option to "Change reseller"

  4. Enter the reseller change code shared by your new reseller and click Submit.

You'll receive a success notification once your reseller is changed. Confirmation emails are sent to your old reseller and your new reseller.

Refer to the error scenarios and common questions for more details.

After you've changed the reseller successfully, your old reseller has limited access to your past order information.

Error scenarios and common questions

Find solutions to some of the common issues and essential considerations below:

The reseller change code is valid only for 72 hours after creation. If your reseller change code expires, or if you do not receive it, contact your reseller for a new one.

If you do not see the option to change your reseller, you are not a System Admin. Contact your organization’s contract owner.

Yes. Follow the same process to change reseller. In this case, Adobe is displayed as your current reseller.

Once you have switched to a new reseller, your old reseller can only access their previous orders' details.

Contact your Adobe account manager if you want to buy products directly from Adobe.

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