Share your account's VIP Number and System Admin's email with the reseller and ask for a Reseller change code.
The reseller change process allows your organization's system administrator to switch from a direct plan or an existing reseller to a new reseller via the Admin Console.
Who can change the reseller
Adobe Admin Console System Administrator
Before you start the reseller change process, make sure the following are in place:
To change your reseller, you must request a reseller change code from your new reseller. You will receive an email with your reseller change code. Use the code to change the reseller within 72 hours.
Follow the steps below to change to a new reseller:
You'll receive a success notification once your reseller is changed. Confirmation emails are sent to your old reseller and your new reseller.
Refer to the error scenarios and common questions for more details.
After you've changed the reseller successfully, your old reseller has limited access to your past order information.
Find solutions to some of the common issues and essential considerations below:
The reseller change code is valid only for 72 hours after creation. If your reseller change code expires, or if you do not receive it, contact your reseller for a new one.
Once you have switched to a new reseller, your old reseller can only access their previous orders' details.
Contact your Adobe account manager if you want to buy products directly from Adobe.