Troubleshoot

App launch and update issues

• App stuck on Loading photos screen

• Upload or download is stuck on iOS

Editing and preset issues

• Can't access photos and presets

• Show Highlight Clipping doesn't work in camera (iOS)

• Ultrawide lens won’t capture DNG on iPhone 12 Pro

• Sky mask not updating with blur in Quick Actions

• Preset fails to apply to video on iOS

Settings and access issues

• Premium features unavailable after purchase

• Trackpad scroll gestures not working on iPad

• Waiting for Settings dialog when creating versions

• Settings could not be loaded error on iOS

• iOS photo prompt missing on first launch

• Batch export hangs with Content Credentials on iOS

• Lightroom database corruption error on iOS

• Known and fixed issues in Adobe Lightroom on mobile