Troubleshooting & help
Download & install
How do I download and install Photoshop Elements?
Why won't Photoshop Elements install?
Can I download a trial copy of Photoshop Elements?
Yes! You can download a trial version of Photoshop Elements. You need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install non-Creative Cloud trial apps.
How do I retrieve my Adobe ID or password?
Can I install Photoshop Elements on another computer?
You can install Photoshop Elements on up to two computers. If you want to install it on a third computer, you first need to sign out of Photoshop Elements on one of the previous computers. Choose Help > Sign Out. For more information, see Activate and deactivate Adobe products.
How can I change my password?
My trial expires soon. How do I convert it?
How do I print a receipt or invoice?
How do I return or exchange an Adobe order?
How do I resize a photo?
How do I fix red or glowing eyes after using a flash?
How do I sharpen an image?
How do I rotate my photo?
You can rotate the entire photo or a selection within a photo. In the Edit workspace, select what you want to rotate, then choose Image > Rotate. For details and additional rotation options, see Transforming.
How can I fix a group shot so that everyone looks good?
How do I add text to a photo?
Use the Text tool to add text to your photos. You can add horizontal or vertical text, or type the text along a shape or path. Use preset shapes, like a heart or circle, follow the shape of an object, or create a custom path for the text. For step-by-step instructions, see Add text.
Can I place my photo in a frame?
Can I make my photo look like a painting or sketch?
Yes! In Expert Mode, choose Filter > Filter gallery to see a sampling. The Filter menu includes additional artistic, brush stroke, and sketch filters. Play with the settings on the right for just the right look. For step-by-step instructions and tips, see Filters.
Why am I getting scratch disk full error on launching Photoshop Elements?
Why can't I upload photos or videos to Facebook?
Due to recent changes in the way Facebook is working with third-party developers, direct upload of photos and videos from desktop products to Facebook is no longer supported. For more information about this issue and suggested workarounds, see Unable to upload photos and videos to Facebook.
What kind of files can I import?
Why is Photoshop Elements crashing on using the crop tool or photo collage?
You might face this issue when Photoshop Elements is installed at a custom location that contains double-byte characters in the location path. To resolve this issue, see Photoshop Elements crashes on using the crop tool or photo collage.
Why am I getting an error on downloading photo collage templates?
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