Navigate to Account Settings > Time Stamp Settings
What's New
Get Started
Administer
- Admin Console Overview
-
User Management
- Adding users
- Create function-focused users
- Check for users with provisioning errors
- Change Name/Email Address
- Edit a user's group membership
- Promote a user to an admin role
- User Identity Types and SSO
- Switch User Identity
- Authenticate Users with MS Azure
- Authenticate Users with Google Federation
- Product Profiles
- Login Experience
-
Guidance for regulatory requirements
- Accessibility
- HIPAA
- GDPR
- 21 CFR part 11 and EudraLex Annex 11
- Healthcare customers
- IVES support
- "Vaulting" agreements
- EU/UK considerations
- Claim your domain
- Report Abuse links
Send, Sign, and Manage Agreements
-
Recipient Options
- Cancel an email reminder
-
Options on the e-signing page
- Overview of the e-sign page
- Open to read the agreement without fields
- Decline to sign an agreement
- Delegate signing authority
- Download a PDF of the agreement
- View the agreement history
- View the agreement messages
- Convert from an electronic to a written signature
- Convert from a written to an electronic signature
- Navigate the form fields
- Clear the data from the form fields
- E-sign page magnification and navigation
- Change the language used in the agreement tools and information
- Review the Legal Notices
- Adjust Acrobat Sign Cookie Preferences
-
Send Agreements
- Send (Compose) page
- Send an agreement only to yourself
- Send an agreement to others
- Written Signatures
- Recipient signing order
- Send in Bulk
-
Authoring fields into documents
- In-app authoring environment
- Create forms with text tags
- Create forms using Acrobat (AcroForms)
- Fields
- Authoring FAQ
- Sign Agreements
-
Manage Agreements
- Manage page overview
- Delegate agreements
- Replace Recipients
- Limit Document Visibility
- Cancel an Agreement
- Create new reminders
- Review reminders
- Cancel a reminder
- Access Power Automate flows
-
More Actions...
- How search works
- View an agreement
- Create a template from an agreement
- Hide/Unhide agreements from view
- Upload a signed agreement
- Modify a sent agreement's files and fields
- Edit a recipient's authentication method
- Add or modify an expiration date
- Add a Note to the agreement
- Share an individual agreement
- Unshare an agreement
- Download an individual agreement
- Download the individual files of an agreement
- Download the Audit Report of an agreement
- Download the field content of an agreement
- Audit Report
- Reporting and Data exports
Advanced Agreement Capabilities and Workflows
- Webforms
- Reusable Templates
- Transfer ownership of web forms and library templates
-
Power Automate Workflows
- Overview of the Power Automate integration and included entitlements
- Enable the Power Automate integration
- In-Context Actions on the Manage page
- Track Power Automate usage
- Create a new flow (Examples)
- Triggers used for flows
- Importing flows from outside Acrobat Sign
- Manage flows
- Edit flows
- Share flows
- Disable or Enable flows
- Delete flows
-
Useful Templates
- Administrator only
- Agreement archival
- Webform agreement archival
- Agreement data extraction
- Agreement notifications
- Agreement generation
- Custom Send workflows
- Share users and agreements
Integrate with other products
- Acrobat Sign for Salesforce
- Acrobat Sign for Microsoft
- Other Integrations
- Partner managed integrations
- How to obtain an integration key
Acrobat Sign Developer
- REST APIs
- Webhooks
Support and Troubleshooting
Customers that use Digital Signatures have the option to configure their own Time Stamp service in lieu of the default service provided.
Overview
Time stamps are critical to the US and EU signature compliance standards PADes and eIDAS, respectively. These standards require that digital signatures establish the signer's identity and time of signature and embed these into the document at the time of signing. The timestamp is a locking mechanism for the signer's identity and the document itself. Identity can be established in several ways (certificate, logon, id card), but the timestamp has to be provided by a trusted and authorized timestamping authority (TSA). TSAs are for-profit companies that offer their services to clients like Adobe through PKI infrastructure. Adobe configures time stamps at the application level, at the shard level, and at the account level.
Adobe provides a TSA for all transactions, but some companies may already have a TSA in place and want to use this provider instead of the one provided by Adobe. Acrobat Sign allows an account to configure their own licensed TSA for use on their digitally signed documents.
The time stamp guarantees the signed agreement's Long-Term Validity (LTV) by locking the signature and the document. Essentially providing a lock for the lock. This is critical for digital signature compliance because personal signing certificates can expire, while the time stamp LTV can be renewed over time without changing the validity of the signature. The LTV time stamp assures the certificate was valid when applied and extends the validity of the signed agreement beyond the time scope of the signer's actual certificate.
As mentioned, Adobe provides eIDAS-compliant times for all its EMEA customers. The Customizable Time Stamp feature allows customers to replace the default timestamp provider with one they choose.
Included below is a list of pre-approved providers. Vendors not included on the list must be approved by Acrobat Sign engineering before they can be used with the Adobe Acrobat Sign service.
Third party time stamp providers are a paid-for service. Adobe will not accept the cost of using an alternative to the authorized time stamp applied to every transaction.
Approved Time Stamp Providers
Below is the list of pre-qualified time stamp providers:
- Adobe Qualified Timestamp
- DigiCert Timestamp for Adobe
- GlobalSign Timestamp AATL
- InfoCert Qualified TSA
- Intesi Group
- Namirial Qualified TSA
- Notarius Timestamp AATL
- QuoVadis Europe (audited under eIDAS)
- QuoVadis Switzerland (audited under ZertES)
- Seiko Timestamp Service
- Trans Sped Qualified TSA
Configuration
If you would like one of the pre-qualified providers enabled for your account, contact Acrobat Sign Support and let them know which provider you prefer.
Configuring a custom timestamp provider that is not on the pre-qualified list can take a few days while engineering verifies that our two services can interact successfully.
To start that process, please get in touch with Acrobat Sign Support, and provide them with:
- The name of the service provider
- The end-point URL for the service
Once Support has the end-point configured for your account, the Time Stamp Settings page becomes available in your Account Settings menu
Availability:
Custom Time Stamps are available for enterprise license plans only.
Configuration scope:
The feature can be enabled at the account level only.
Once configured for your account, the controls can be accessed by navigating to Time Stamp Settings under the Account Settings menu.
The Server URL is only available through Acrobat Sign engineering, so if you need to change the service provider for any reason, contact Acrobat Sign Support.
-
-
Check the Enable the following time stamp service option.
-
Select the Add button. The Time Stamp Login Configuration overlay allows you to enter the Username and Password for your timestamp provider.
-
Save once the credentials are entered.
You're returned to the Time Stamp Settings page, with your Username visible and your Password masked.
-
Select the Verify Time Stamp Configuration button to ensure the configuration is working properly.
A success message should display.
Note:If there are errors, or the time stamp on the agreement is not correct, then review your setup or call support.
Deleting Credentials
If you want to remove the credentials, select the Delete button.
You are then challenged to verify that you want to delete the credentials.
Select Yes, and the credentials are removed from the system.