What's New
Get Started
Administer
- Admin Console Overview
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User Management
- Adding users
- Create function-focused users
- Check for users with provisioning errors
- Change Name/Email Address
- Edit a user's group membership
- Promote a user to an admin role
- User Identity Types and SSO
- Switch User Identity
- Authenticate Users with MS Azure
- Authenticate Users with Google Federation
- Product Profiles
- Login Experience
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Guidance for regulatory requirements
- Accessibility
- HIPAA
- GDPR
- 21 CFR part 11 and EudraLex Annex 11
- Healthcare customers
- IVES support
- "Vaulting" agreements
- EU/UK considerations
- Claim your domain
- Report Abuse links
Send, Sign, and Manage Agreements
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Recipient Options
- Cancel an email reminder
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Options on the e-signing page
- Overview of the e-sign page
- Open to read the agreement without fields
- Decline to sign an agreement
- Delegate signing authority
- Download a PDF of the agreement
- View the agreement history
- View the agreement messages
- Convert from an electronic to a written signature
- Convert from a written to an electronic signature
- Navigate the form fields
- Clear the data from the form fields
- E-sign page magnification and navigation
- Change the language used in the agreement tools and information
- Review the Legal Notices
- Adjust Acrobat Sign Cookie Preferences
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Send Agreements
- Send (Compose) page
- Send an agreement only to yourself
- Send an agreement to others
- Written Signatures
- Recipient signing order
- Send in Bulk
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Authoring fields into documents
- In-app authoring environment
- Create forms with text tags
- Create forms using Acrobat (AcroForms)
- Fields
- Authoring FAQ
- Sign Agreements
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Manage Agreements
- Manage page overview
- Delegate agreements
- Replace Recipients
- Limit Document Visibility
- Cancel an Agreement
- Create new reminders
- Review reminders
- Cancel a reminder
- Access Power Automate flows
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More Actions...
- How search works
- View an agreement
- Create a template from an agreement
- Hide/Unhide agreements from view
- Upload a signed agreement
- Modify a sent agreement's files and fields
- Edit a recipient's authentication method
- Add or modify an expiration date
- Add a Note to the agreement
- Share an individual agreement
- Unshare an agreement
- Download an individual agreement
- Download the individual files of an agreement
- Download the Audit Report of an agreement
- Download the field content of an agreement
- Audit Report
- Reporting and Data exports
Advanced Agreement Capabilities and Workflows
- Webforms
- Reusable Templates
- Transfer ownership of web forms and library templates
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Power Automate Workflows
- Overview of the Power Automate integration and included entitlements
- Enable the Power Automate integration
- In-Context Actions on the Manage page
- Track Power Automate usage
- Create a new flow (Examples)
- Triggers used for flows
- Importing flows from outside Acrobat Sign
- Manage flows
- Edit flows
- Share flows
- Disable or Enable flows
- Delete flows
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Useful Templates
- Administrator only
- Agreement archival
- Webform agreement archival
- Agreement data extraction
- Agreement notifications
- Agreement generation
- Custom Send workflows
- Share users and agreements
Integrate with other products
- Acrobat Sign for Salesforce
- Acrobat Sign for Microsoft
- Other Integrations
- Partner managed integrations
- How to obtain an integration key
Acrobat Sign Developer
- REST APIs
- Webhooks
Support and Troubleshooting
Overview
By default, Adobe Acrobat Sign certifies and password protects all PDF files generated by the system (e.g., Agreements, audit reports, and signer identity reports). This process seals the PDF and prevents changes from being made. However, this also prevents the post-processing of the PDF in other systems. Examples of post-processing include:
- Storing the PDF using a version of the PDF/A standard.
- Adding internal overlays to the PDF.
- Using third-party software to add additional seals or signatures to the PDF.
Enabling the Page Extraction feature changes how Acrobat Sign creates PDFs. Instead of certifying the PDF to seal it, a digital signature is applied (using the same certificate).
Additionally, no permission password is added, allowing the signed PDF to be accessed for post-processing while maintaining the proof of origin and validity of the signature with the same legal integrity as the certified version.
Be advised that post-processing of the PDF creates a copy of the PDF without a seal. Customers should ensure they have access to a sealed version of the PDF by either keeping the original agreement in their Acrobat Sign account or saving a sealed copy in an internal agreement archive (particularly if data governance policies delete agreements within the account).
Availability:
Page extraction is available for enterprise license plans only.
Page extraction is not exposed by default. Contact the Support team to have the feature enabled.
Configuration scope:
The feature can be enabled at the account and group levels.
The page extraction feature only applies to documents signed with an electronic signature.
When PKI-based certificates are used to apply a signature, the PDF is always certified, though no password is applied to the document security.
How it works
The default certification process produces a secured PDF that can be identified by:
- The blue banner asserting the PDF is Certified
- The header title of the PDF asserting that it's (SECURED)
- The lock icon in the left icon bar
Checking the document security, you can see that the PDF:
- Has Password Security in place.
- The password is a random string that isn't logged, so it cannot be recovered.
- The password is a random string that isn't logged, so it cannot be recovered.
- Restricts the functionality for altering the document.
When page extraction is enabled, the resultant PDF is readily identifiable as an editable document:
- The certification banner only indicates that the PDF is signed and that the signatures are valid.
- The seal is still present and can be validated by clicking the signature icon on the left toolbar.
- The title line for the document does not assert the PDF is secured.
- The lock icon (indicating you cannot edit the document) isn't visible
Reviewing the document security shows:
- No Security is applied to the PDF
- Most options for accessing the document content are available.
While the permission list mentions that Changing the Document and Document Assembly are not allowed, that is only true for the sealed version of the PDF.
Acrobat allows pages to be extracted, added, or combined, and doing so creates a new copy of the PDF where the seal is no longer present.
PDF generation happens in real-time when the PDF is requested. If the setting changes, any subsequent requests to download a PDF from an existing agreement will honor the current setting value.