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Administer
- Admin Console Overview
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User Management
- Adding users
- Create function-focused users
- Check for users with provisioning errors
- Change Name/Email Address
- Edit a user's group membership
- Promote a user to an admin role
- User Identity Types and SSO
- Switch User Identity
- Authenticate Users with MS Azure
- Authenticate Users with Google Federation
- Product Profiles
- Login Experience
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Guidance for regulatory requirements
- Accessibility
- HIPAA
- GDPR
- 21 CFR part 11 and EudraLex Annex 11
- Healthcare customers
- IVES support
- "Vaulting" agreements
- EU/UK considerations
- Claim your domain
- Report Abuse links
Send, Sign, and Manage Agreements
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Recipient Options
- Cancel an email reminder
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Options on the e-signing page
- Overview of the e-sign page
- Open to read the agreement without fields
- Decline to sign an agreement
- Delegate signing authority
- Download a PDF of the agreement
- View the agreement history
- View the agreement messages
- Convert from an electronic to a written signature
- Convert from a written to an electronic signature
- Navigate the form fields
- Clear the data from the form fields
- E-sign page magnification and navigation
- Change the language used in the agreement tools and information
- Review the Legal Notices
- Adjust Acrobat Sign Cookie Preferences
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Send Agreements
- Send (Compose) page
- Send an agreement only to yourself
- Send an agreement to others
- Written Signatures
- Recipient signing order
- Send in Bulk
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Authoring fields into documents
- In-app authoring environment
- Create forms with text tags
- Create forms using Acrobat (AcroForms)
- Fields
- Authoring FAQ
- Sign Agreements
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Manage Agreements
- Manage page overview
- Delegate agreements
- Replace Recipients
- Limit Document Visibility
- Cancel an Agreement
- Create new reminders
- Review reminders
- Cancel a reminder
- Access Power Automate flows
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More Actions...
- How search works
- View an agreement
- Create a template from an agreement
- Hide/Unhide agreements from view
- Upload a signed agreement
- Modify a sent agreement's files and fields
- Edit a recipient's authentication method
- Add or modify an expiration date
- Add a Note to the agreement
- Share an individual agreement
- Unshare an agreement
- Download an individual agreement
- Download the individual files of an agreement
- Download the Audit Report of an agreement
- Download the field content of an agreement
- Audit Report
- Reporting and Data exports
Advanced Agreement Capabilities and Workflows
- Webforms
- Reusable Templates
- Transfer ownership of web forms and library templates
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Power Automate Workflows
- Overview of the Power Automate integration and included entitlements
- Enable the Power Automate integration
- In-Context Actions on the Manage page
- Track Power Automate usage
- Create a new flow (Examples)
- Triggers used for flows
- Importing flows from outside Acrobat Sign
- Manage flows
- Edit flows
- Share flows
- Disable or Enable flows
- Delete flows
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Useful Templates
- Administrator only
- Agreement archival
- Webform agreement archival
- Agreement data extraction
- Agreement notifications
- Agreement generation
- Custom Send workflows
- Share users and agreements
Integrate with other products
- Acrobat Sign for Salesforce
- Acrobat Sign for Microsoft
- Other Integrations
- Partner managed integrations
- How to obtain an integration key
Acrobat Sign Developer
- REST APIs
- Webhooks
Support and Troubleshooting
Overview
The Audit Report is the core document that defines an agreement. That being:
- the files used as the context of the agreement
- the participants involved with the agreement
- how the participants interact with and provide input for the agreement.
All of the information required to obtain a legal electronic signature is captured through a series of milestones that agreements pass through between their Created event and their terminal state.
These milestones may include events such as:
- Document creation
- Modifications to the transaction sent
- Emails sent to recipients
- Email viewed by recipients
- Agreements viewed by recipients
- Delegation of recipient authority
- Signatures and approvals applied to agreements
- Completed/declined/recalled/canceled status
All agreements at all tiers of service include an Audit Report, which can be downloaded from the agreement management page.
Enterprise accounts have the option to add more granular information that can be useful when the auditing agreements.
Once logged in, select Manage > Status of the agreement you would like to see > Select the agreement name, then select Download Audit Report on the right pane.
Availability
The Audit Report controls are available in the Adobe Sign Solutions and Acrobat Sign for Government tiers of service only.
Acrobat Standard and Acrobat Pro service levels have all events required for a legal service enabled. There are on controls to configure broader details of the agreement.
Please select the version of Acrobat Sign you are using:
Configuration - Enterprise
The feature can be enabled at both the account and group levels.
To review and edit the feature controls:
- Log in as an administrator
- Navigate to Account Settings > Global Settings > Audit Report
The configurable options are:
Other settings to consider
There are many elements of the Acrobat Sign service that will inform how the audit report records events. Recipient Roles, signature solutions, authentication methods, and more will populate additional information automatically.
Aside from the automatic additions, there are several settings that directly involve the Audit Report that are worth mentioning:
- Global Settings > Attach audit report to documents
- Global Settings > Set a default timezone for Audit Reports
- Security Settings > Apply a timestamp to certification seals for agreements containing only e-signatures, and their audit reports
When reminder emails are suppressed, no updates are added to the audit report. This restriction includes reminders that are triggered to produce a webhook event. e.g., When the account settings are configured to add reminders to the audit report, and individual groups have the reminder email suppressed, the specifically configured groups will not include reminder events in their audit reports.