Log in to Adobe Acrobat Sign

Your organization may customize the login URL to streamline access. In this case, the URL will include a personalized hostname and host environment, replacing "secure" in the standard URL.

For example:
Standard URL: https://secure.adobesign.com/public/login
Personalized URL: https://caseyjones.na1.adobesign.com/public/login

caseyjones represents the organization's hostname.
na1 refers to the host environment.

Authentication Process

When you enter your email, Acrobat Sign detects your account settings and directs you to the appropriate authentication process. Depending on your organization's configuration, you may be routed to:

The Adobe Identity Management System, or
Your company's identity provider for authentication.

While login steps may vary slightly, the on-screen guidance makes the process straightforward.

Navigate to https://secure.adobesign.com/public/login
Enter your email address and then select the password field.
- If your organization uses the legacy Acrobat Sign authentication system where user licensing is managed entirely in the service, enter your password, and you will be logged in to the service.
- If your organization uses a federated identity type, the page will refresh to provide a button that routes your authentication to the configured identity provider. If you access the login page using a personalized URL, the federated login button (and any other SSO solutions enabled) will already be visible.
- If your organization authenticates using the Adobe Identity Management System, you'll be redirected to the Adobe authentication screen to provide your password.
Note:
Your Acrobat Sign account is linked to the email address assigned by your administrator in the Admin Console or provided through your company’s identity system, such as LDAP, Active Directory, or another SAML-based service.

If you can’t log in and have multiple email addresses, contact your administrator to check which email was used to create your account.

Things to keep in mind:

Single Email Association: Users in Acrobat Sign can only have one email address associated with their user ID, meaning only one email is valid for logging in.

Profile Limitation: Only one user profile for a given email may be associated with the Acrobat Sign service.

Profile Switching: Users with multiple profiles (Multiple Acrobat Sign products from different organizations) cannot switch between profiles to use the Acrobat Sign service.

Wrong Profile Error: Attempting to use Acrobat Sign from a non-permitted profile triggers an error, indicating the user should switch to the Acrobat Sign-enabled profile.
After authentication, if only one profile is associated with the email address, you'll be logged into the Acrobat Sign system.

However, when one email address is associated with more than one Adobe profile, you may be presented with a list of profiles to select from. This is quite common and usually happens because the organization has multiple contracts with Adobe, and each contract provides discrete entitlements to Adobe services.

For example, your company may have a contract for Acrobat Pro (which has access to e-sign capabilities) and later purchase access to Acrobat Sign enterprise on a new contract. This would create two profiles for all users that are provisioned for both products.

The name of the profile reflects the name of the Admin Console that contains the product profile, and these can be the same.

From a user's login perspective, the ideal solution is to consolidate all contracts into one so only one profile is presented.

If that isn't possible, your Admin Console administrator can rename the admin consoles to better differentiate their use.

Note:

If you attempt to use Acrobat Sign functionality in a profile that doesn't have the Acrobat Sign entitlement and if you have another profile with the entitlement, the admin console presents a banner alerting you to switch profiles.