Document link expiration

Overview

To safeguard the privacy of recipients and facilitate the security of document content, the lifespan of publically accessible URLs (provided to recipients via email) must have a finite life span. 

However, work processes can have very different tolerances for how long that lifespan should be.

For this reason, Adobe Acrobat Sign administrators can configure, at the account level, how many days a public URL should remain viable after it is generated.

Recipients that trigger an expired URL will be prompted with an option to have a new URL sent to the email address of the current recipient. Redirection to a new email is not allowed through this action.

Expired link messages

Configuration Options

The default expiration timespan is seven days.

Enterprise and business tier accounts have the option to adjust the expiration time to any value between one and 90 days.

The controls to adjust the lifespan can be found on the Security Settings tab at the account level.  (Link expirations cannot be edited at the group level.)

Controls to configure the expiration time for public URLs

Note:

This setting only applies to the URL delivered in the Acrobat Sign email notification.

The agreement itself is not impacted in any way.

Thinks to know:

This setting controls how many days the recipient has access to the link to the agreement after the delivery of the email.

The agreement expiration time refers to the lifetime of the agreement.

In the above example, the agreement is viable for 11 days, and any email link sent to the user is viable for three days after delivery.

Suppose the recipient attempts to access the email URL on the fourth day. In that case, the link will trigger an error message indicating the link is expired and offer to deliver a new link to the original email address. The second (and any subsequent) email link has the same lifespan of three days.

If the recipient waits 12 days, the agreement expires, and the recipient can no longer request a new link as the agreement has expired and is no longer signable.

WebURLs generated via API calls set an expiration time span for all agreements and default to 14 days today. The SigningURL/Expiry parameter can be used to alte4r the default lifespan if needed.  

Webforms and Webhooks are not supported.

No.

Requesting a new URL to view an existing agreement does not consume a transaction.

No.

This feature only applies to the viability of the link to reach the document and has no bearing on the previously input information.

No.

The recipient has already accepted the ToU, and that acceptance is recorded on the transaction. No further acceptance is warranted.

URL Endpoints that will enforce the expiry check: 

  • /public/esign
  • /public/resend/ (delegation links)
  • /public/viewAgreement/ 
  • /public/view/agreements/

No.

There are no webhook triggers tied to expiring a public-facing URL

Yes.

All public-facing links delivered in email are impacted.

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