Sign in to the Admin Console.
The Admin Console allows you to create, search, update, and remove user accounts. These user accounts entitle the end users in your organization to Adobe products and services.
This document covers the procedures to manage users individually on the Admin Console. To manage users in bulk, use the CSV Bulk upload methods. For Federated ID or Enterprise ID type users, automate the user management process using the User Sync tool, or the User Management API.
To enable enterprise storage and other enterprise-level features, we're updating all existing Adobe IDs to Business IDs. All new business customers will use Business IDs for their team members.
You'll receive advance communication when your organization is scheduled for the update. For more information, see Introduction to Business IDs and new storage features. Until your organization is updated, you will continue to use Adobe ID type to access the organization. Support for Adobe IDs will then be reserved for individual customers only.
The list of users that you add (admins or end users) is available in the Users tab of the Admin Console.
Sign in to the Admin Console.
Navigate to the Users tab.
If there are more than 5000 users in your org, the list of users is not displayed. You can either use the search field to search for a user, or click View Users List to view the complete list.
The list displays the following information:
Name and email of the user.
Account Status:
User identity type | Status description | Description | Applies to |
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Business ID | Active |
User account available for login and license access. |
Teams and enterprise |
Inactive |
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Enterprise ID | Active |
User account available for login and license access. |
Enterprise only |
Disabled |
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Federated ID | Active |
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Disabled |
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Note: With the Azure or Google sync configured, users are managed in a read-only mode via the sync, and the status depends on their status within the organization’s directory. |
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Adobe ID | Active |
User account available for login and license access. |
Teams and enterprise |
Inactive |
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ID type: The identity type of the user. For details, see Identity overview.
Products: Product entitlement for users.
Click a user row to display some basic user information such as product entitlements, admin rights.
Click the name of the user for more detailed information.
In the Admin Console, navigate to Users > Users.
Click Add User.
Enter the email address of the user.
If applicable, the recommended ID Type is populated automatically. You can change it if you need, from the drop-down list.
If you have claimed the domain of the email address of the user that you're adding, that user is added either as an Enterprise ID user or Federated ID user. This depends on if the organization is set up as Enterprise ID or Federated ID, respectively, on the Admin Console.
See the table on Adobe's supported Identity types. For details, read this introduction to introduction to ientity types.
Identity type |
Account ownership |
Data ownership |
Enterprise features and storage |
---|---|---|---|
Business ID |
Organization |
Organization |
Yes |
Enterprise ID |
Organization |
Organization |
Yes |
Federated ID |
Organization |
Organization |
Yes |
Adobe ID |
Individual user |
Individual user |
No |
For an Enterprise ID, select the Country of the user. For a Federated ID, enter an SSO Username and select the Country of the user.
(Recommended) The First name and Last name of the user is optional. However, we recommend that you enter these details now, for Business ID type users. If you need these details to be entered later, they will need to be done by the user. After the account is created, you cannot change the First name and Last name fields. See, Edit user details below.
The SSO Username depends on your SSO configuration, and can be either the organization LDAP or organization email address for that user.
Select the products or user groups to assign to the user.
The list of products that displays, is based on the purchase plan of your organization. Read about how to manage products and product profiles on the Admin Console.
You can add up to ten users here. To add more, repeat the above steps after saving the changes.
Adobe Profiles improve the way your end users store, manage, and securely collaborate on files stored in the cloud. The users that you add, in certain cases, may be prompted to select a profile (Business or Personal) when signing in to their Adobe account.
Multiple profiles are set up if one or more of the following cases applies to you.
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For an end-user introduction to profiles, see Manage Adobe Profiles.
As an administrator, you only have access to update details for users who belong to a domain that your organization owns. You cannot update details for users who belong to a domain that your organization trusts but does not own. You can modify the following details for a user:
In the Admin Console, navigate to Users > Users.
From the list of users, click the name of a user.
Ensure the hyperlink on the name is highlighted.
The Edit user profile option is not available for Business ID type users. This means, that these users will need to update their profiles here. For more, see how to Update your account profile.
Edit the products, user groups, and administrative rights associated with the user
Click in the upper-right corner of the relevant section.
(For enterprises only) Assigning a user group will also assign the associated product profiles to the user.
The organization owns and manages Business ID, Enterprise ID, and Federated ID type user accounts. So, when you remove a user, all permissions and access to services conferred by the organization are revoked.
To revoke access to products and services, without deleting any associated data, do not delete the user. Instead, remove the user from any Product Profile that confers entitlements.
In the Admin Console, navigate to Users > Users.
From the list of users that displays, select the users clicking the check box to the left of their names.
Click Remove Users.
If your organization uses Adobe storage for business, you can do one of the following:
For more information, see reclaim the assets of the deleted user.
If you’re removing Directory Users (Users > Directory Users) for security reasons, all references to the user’s name and email address are removed. Only a unique alphanumeric ID is retained in the Admin Console. When you reclaim such assets later, it may be difficult to identify deleted users in the Inactive users tab. It is recommended that you use the Transfer content now option.
In the Remove Users dialog box that displays, click Remove Users.
The users are removed from the Admin Console, and all permissions and access to services conferred by the organization are revoked.
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