What's New
Get Started
Administer
- Admin Console Overview
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User Management
- Adding users
- Create function-focused users
- Check for users with provisioning errors
- Change Name/Email Address
- Edit a user's group membership
- Promote a user to an admin role
- User Identity Types and SSO
- Switch User Identity
- Authenticate Users with MS Azure
- Authenticate Users with Google Federation
- Product Profiles
- Login Experience
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Guidance for regulatory requirements
- Accessibility
- HIPAA
- GDPR
- 21 CFR part 11 and EudraLex Annex 11
- Healthcare customers
- IVES support
- "Vaulting" agreements
- EU/UK considerations
- Claim your domain
- Report Abuse links
Send, Sign, and Manage Agreements
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Recipient Options
- Cancel an email reminder
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Options on the e-signing page
- Overview of the e-sign page
- Open to read the agreement without fields
- Decline to sign an agreement
- Delegate signing authority
- Download a PDF of the agreement
- View the agreement history
- View the agreement messages
- Convert from an electronic to a written signature
- Convert from a written to an electronic signature
- Navigate the form fields
- Clear the data from the form fields
- E-sign page magnification and navigation
- Change the language used in the agreement tools and information
- Review the Legal Notices
- Adjust Acrobat Sign Cookie Preferences
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Send Agreements
- Send (Compose) page
- Send an agreement only to yourself
- Send an agreement to others
- Written Signatures
- Recipient signing order
- Send in Bulk
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Authoring fields into documents
- In-app authoring environment
- Create forms with text tags
- Create forms using Acrobat (AcroForms)
- Fields
- Authoring FAQ
- Sign Agreements
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Manage Agreements
- Manage page overview
- Delegate agreements
- Replace Recipients
- Limit Document Visibility
- Cancel an Agreement
- Create new reminders
- Review reminders
- Cancel a reminder
- Access Power Automate flows
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More Actions...
- How search works
- View an agreement
- Create a template from an agreement
- Hide/Unhide agreements from view
- Upload a signed agreement
- Modify a sent agreement's files and fields
- Edit a recipient's authentication method
- Add or modify an expiration date
- Add a Note to the agreement
- Share an individual agreement
- Unshare an agreement
- Download an individual agreement
- Download the individual files of an agreement
- Download the Audit Report of an agreement
- Download the field content of an agreement
- Audit Report
- Reporting and Data exports
Advanced Agreement Capabilities and Workflows
- Webforms
- Reusable Templates
- Transfer ownership of web forms and library templates
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Power Automate Workflows
- Overview of the Power Automate integration and included entitlements
- Enable the Power Automate integration
- In-Context Actions on the Manage page
- Track Power Automate usage
- Create a new flow (Examples)
- Triggers used for flows
- Importing flows from outside Acrobat Sign
- Manage flows
- Edit flows
- Share flows
- Disable or Enable flows
- Delete flows
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Useful Templates
- Administrator only
- Agreement archival
- Webform agreement archival
- Agreement data extraction
- Agreement notifications
- Agreement generation
- Custom Send workflows
- Share users and agreements
Integrate with other products
- Acrobat Sign for Salesforce
- Acrobat Sign for Microsoft
- Other Integrations
- Partner managed integrations
- How to obtain an integration key
Acrobat Sign Developer
- REST APIs
- Webhooks
Support and Troubleshooting
Overview
The Signer Identity Report (SIR) records the input captured during the Government ID authentication method or a Digital Identity verification. (e.g., The signer's face image, phone number, Government ID images, data provided regarding the digital identity provider, etc.)
By default, Adobe Acrobat Sign does not store this information. Accounts requiring the collection of this data can contact the support team and request the SIR to be enabled.
The SIR:
- persists alongside the audit report as a discrete file
- can be accessed by the Sender using the Manage page interface or a v6 REST API call
- can be destroyed through the same data governance or GDPR delete actions that delete the audit report
One SIR is created per agreement. If multiple recipients on the same agreement authenticate with Government ID or Digital Identity, all are represented in one report.
Agreements that are In-progress show the SIR as an Interim Signer Identity Report. The report remains flagged as Interim until the transaction reaches a terminal state (completed, expired, abandoned).
When the agreement is finally resolved, the SIR is labeled as the Final Signer Identity Report:
The Signer Identity Report is available to the enterprise service plan only.
User Access to the Signer Identity Report
Only the originator of the agreement can download the SIR from the Manage page.
- Advanced sharing grants access to the SIR with View permissions
To download the SIR:
- Navigate to your Manage page
- Single-click (select) the agreement with the report you want
- In the right rail, click See more to expose all tools
- Click Download Identity Report
- A pop-up appears, requiring you to provide a password for the document
- This password is embedded in the PDF and must be entered before the PDF can be viewed
- Once the password is in place, click Download. The report is downloaded to your local system
If the SIR is downloaded prior to the agreement reaching a terminal state, the document is marked as an Interim report. Once the agreement is completed, the report will identify as the Final SIR.