Issue:  "Renew your subscription" window appears when you launch a Creative Cloud application.

When you attempt to launch an Adobe Creative Cloud application, you receive a message that says "Renew your subscription" even though your subscription is current. 


If the first solution does not work, try the second.

Solution 1: Sign out of the Adobe CC Desktop application.

1. Click the Creative Cloud icon in your menu bar (Mac) or taskbar notification area (Windows).

2. When the Creative Cloud window appears, click the Gear icon to enter the Settings menu.

CC desktop app sign out

3. Choose Preferences > Genera > Sign Out from Creative Cloud.

Sign Out from Creative Cloud

4. Sign back in.

Solution 2: Click the "License this Software" button.

1. Click "License this Software."

2. Verify that you have an active Internet connection. For more information on verifying your Internet connection, please see Sign-in, activation, or connection errors | CS5 and later.

3. Verify that your system clock is set to the correct time.

4. If this process fails, wait a few minutes and click the Try again button.

Additional information

There are several reasons why this window can appear. Examples include: resetting your password, switching from one Creative Cloud subscription to another, or activating your software on more than the allowed number of machines.

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