Welcome to Adobe Drive 4.2. This document contains late-breaking product information, updates, and troubleshooting tips not covered in the Adobe Drive documentation.


Adobe Drive is a product that enables seamless integration of an asset-management system with Adobe Creative Suite® 6 applications. A connected server appears on your computer as a mounted hard drive or mapped network drive. Once connected, you can access server files in several ways. You can use Windows Explorer or MAC OS Finder, as well as Open, Import, Export, Place, Check In, Save, or Save As dialog boxes in Adobe Photoshop®, Adobe Bridge, Adobe Illustrator®, Adobe InDesign®, and Adobe InCopy®.

Adobe Drive 4 includes two predefined connectors:

  • The Adobe CQ Digital Asset Management Connector enables access to Adobe AEM Digital Asset Management (AED DAM)
  • The CMIS Connector enables basic access to servers that implement the Content Management Interoperability Services (CMIS) specification.

Adobe Drive can be extended to support access to 3rd party asset management systems. Asset management vendors can provide a custom connector for Adobe Drive to enable use of assets stored in their repository. Once customized by a Digital Asset Management (DAM) vendor, Adobe Drive represents the contents of the remote DAM system as a network drive on the user's file system and enables the use of "light-up" user functions inside Creative Suite applications, such as viewing version history or adding a check-in comment when saving a file. These Creative Suite features are present only when Adobe Drive (along with a DAM vendor's custom connector) is installed on the user's machine. Check with your asset management vendor to verify availability of an Adobe Drive 4 connector for their system.

What's new in this release

This update provides key fixes, updates, and improvements, including:

  • An updated Adobe Experience Manager DAM Connector integrates with AEM 5.6 DAM, with performance improvements.
  • An updated CMIS connector integrates with Alfresco 4.2, IBM FileNet P8, and Microsoft SharePoint 2013.
  • The Drive 4 submenu is now correctly placed in the file context menu for Mac OS Finder.
  • New file status icons are shown when viewing managed assets in a platform file browser (Windows Explorer or Mac OS Finder). The new icons show the DAM status of a file that is checked out by the user, checked out by another user, or up-to-date.
  • Performance is improved when loading a number of assets in Adobe Bridge for the first time.
  • A number of fixes in AEM DAM 5.6 affect Adobe Drive functionality, including the following:
    • You can now check out assets from an AEM DAM server if they’ve been renamed and have had a version promoted [3172339]
    • You can now show the version comments after promoting a version to be the current version [3172341]
    • Versions created in the supported CS applications now show the correct creator in Adobe Bridge and in the version dialog [3172348]
    • Versions are no longer lost when moving multi-versioned files to another folder in Bridge [3172351]
    • PSD files that have had the metadata edited in Adobe Bridge or AEM DAM now correctly show the modified values [3172355]
    • Dimension metadata for AEM DAM managed assets now appears correctly in Adobe Bridge [3183270]
    • Orientation metadata is now extracted when ingesting a JPG/PSD file into AEM DAM [3351519]


Installing Adobe Drive 4.2

Adobe Drive 4.2 is used together with Creative Suite products (Photoshop, InDesign, InCopy, Illustrator, and Adobe Bridge). See Adobe Creative Suite 6 system requirements:


IMPORTANT: You cannot install Adobe Drive 4.2 unless you have already installed one of these Creative Suite products.

To install your software, download Adobe Drive from:


Installation requires 500 MB of available hard-disk space. You must have Administrator privileges for installation.
In Windows:

  • Unzip the installation package to a local folder.
  • Double-click the file Set-up.exe to launch the install process.


  • Double-click the downloaded DMG file; this mounts a local volume in MAC OS Finder.
  • Go to this volume and double-click Install.app to launch the install process.

Updating your installation

If you have previously installed an earlier version of Adobe Drive 4, you can update it to the latest release.
• You can click the Updates link from the Adobe Drive Connect UI
• You can use the Adobe Application Manager (AAM), which you access by choosing Help Updates from a Creative Suite product such as Photoshop
• You can download updates directly from http://www.adobe.com/downloads/updates/

Uninstalling Adobe Drive 4.2

To uninstall your software:

  • In Windows XP, go to Settings > Control Panel > Add Remove Programs, select "Adobe Drive 4.2", and click Uninstall/Change.
  • In Windows 7, go to Control Panel >Programs and Features, select "Adobe Drive 4.2", and click Uninstall/Change
  • In Windows 8, go to Settings > Control Panel > Programs > Uninstall a Program, right-click "Adobe Drive 4" and choose Uninstall.
  • In Mac OS, go to Applications > Utilities > Adobe Installers and double-click "Uninstall Adobe Drive 4".

Known issues

These problems are known to occur in this release. For the latest updates on known issues, go to:

  • For issues that occur when connecting to an AEM or CQ DAM server, see the AEM DAM Connector Tech Note
  • For issues that occur when connecting to a CMIS server, see the CMIS Connector Tech Note
  • When you connect to or disconnect from a server through the Adobe Drive Connect UI, if Adobe Bridge is open it switches to the front and back of the screen multiple times. [3177120]
  • You cannot create a Collection in Adobe Bridge from files managed by a connected server. [2937176]
  • [Windows only] If you have a file open and checked out in InDesign, and another user renames or moves that file, you get a message that the file has been deleted, and you can no longer edit that file or check it in. [2936906]
  • If you are working on a new file in InDesign while in offline mode and move it to a different managed folder, you can no longer open the file in InDesign. To open it, close InDesign and copy the file to a different location, then restart InDesign and open the file from the new location. [3133365]
  • If you open an up-to-date managed file in InDesign while online, then go into offline edit mode, you cannot save the edited file. Use Save As to save a new temporary version of your changes locally. [3133357]
  • [Mac OS only] If you try to drag-and-drop a managed file from Adobe Bridge into an InDesign or Illustrator document, you get a text frame in the open document rather than a placed file. [3150063]

Customer Service

Adobe Customer Service provides assistance with product information, sales, registration, and other non-technical issues. To find out how to contact Adobe Customer Service, please visit adobe.com for your region or country and click Contact.

Support Plan Options and Technical Resources

If you require technical assistance for your product, including information on complimentary and fee-based support plans and troubleshooting resources, more information is available at http://www.adobe.com/go/support/. Outside of North America, go to http://www.adobe.com/go/intlsupport/, click the question “Need a different country or region?”, choose a country or region, then click GO. Alternatively, you can click Change beside the country name at the top of the screen to select a different country or region.

Free troubleshooting resources include Adobe's support knowledgebase, Adobe user-to-user forums, Adobe Support Advisor and more. We continually make additional tools and information available online in order to provide you with flexible options for resolving issues as fast as possible.

If you are a developer and require support for the Adobe Drive SDK, more information is available about a Developer Support Incident Bundle here:


Additional resources

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