If a Creative Cloud app asks for a serial number
Creative Cloud apps do not require serial numbers. If you are asked to enter a serial number when you start a Creative Cloud app, it is an error. For help resolving this issue, see Troubleshoot when Creative Cloud apps ask for serial number.
If you purchased from Adobe.com or registered your product
If you downloaded your product from Adobe.com or have registered it, finding your serial number is simple. Adobe keeps track of it for you.
To see a list of your registered products and their serial numbers, follow these steps:
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Access your Adobe ID account, and sign in with your Adobe ID and password.
Your Adobe ID is the unique email address you first used when you started your membership, or purchased an Adobe app or service. If you used your social (Facebook or Google) account to create your Adobe ID account, your Adobe ID is the same as the email address associated with your social account. For more information, see Manage your Adobe ID account.
If you have the product packaging or a redemption code from a reseller
If you have the product packaging or a redemption code from a reseller, check the following table to find your serial number.
How did you purchase your product? |
Where’s your code or serial number? |
| Prepaid card, product box, or from reseller | See the section below: Prepaid card, product box, or from reseller. |
As a Student or Teacher Edition product |
See Serial numbers, redemption codes, and product codes | Student & Teacher editions. |
As a volume license |
You can find your serial number on the Adobe Licensing Website. |
As part of Creative Suite 6 (CS6 products) |
No serial number is required to install or launch a Creative Suite 6 app. Instead, go to the Adobe accounts page and sign in with your Adobe ID and password. If you have a redemption code, go to Redeem your purchase. Sign in with your Adobe ID and password, enter your redemption code, follow the onscreen instructions, and install your product. If you’re installing from disks, enter your Adobe ID when the installer prompts you. (If you began installing before you redeemed your code, cancel, redeem your code, and start again.) |
ColdFusion Server, Flash Communication Server, or JRun |
See the section below: ColdFusion Server, Flash Communication Server, or JRun. |
If you purchased your product using a prepaid card, have a boxed product, or bought from a reseller, here's how to find your serial number.
| What do you have? | Where’s your code or serial number? | |
| A prepaid card |  |
Find your redemption code beneath the scratch-off foil on the back of the card. For detailed instructions, see Redemption code help. |
| A product box |  |
Serial Number Find your serial number on the disc sleeve or on the product box. The serial number is a 24-digit numeric code. Note: For Elements products, the serial number is located on the Windows DVD sleeve. Redemption Code Find your redemption code on an insert card inside the box. The redemption code is a 22-digit alphanumeric code. For detailed instructions, see Redemption code help. |
| An email from a reseller |  |
Find your redemption code or serial number in the email. If you receive a redemption code, see Redemption code help. |
Invalid or revoked serial number
If you receive a message when trying to install Adobe Creative Suite or Adobe Acrobat, stating that the serial number you are using has been revoked, or is invalid, it is because the serial number you are attempting to use has been blocked by Adobe. Adobe blocks serial numbers that are known to have not been issued by Adobe, or are known to have been used fraudulently by unauthorized sellers to produce counterfeit software. Unfortunately, you may only know the serial number has been blocked for this reason when re-activating or reinstalling Adobe software.
To learn more and to resolve this issue, visit this page.
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