Issue

You cannot access Premium features in the Lightroom for mobile app, and

  • you see Subscription Expired/Trial Expired in Settings > Account.
  • you do not see an active subscription after paying for a subscription via in-app purchase.

Operating system

iOS and Android

Solution

Follow the steps below to resolve this issue.

Caution:

Do not uninstall and resinstall the Lightroom for mobile app on your mobile device as you might lose some data. 

  1. Make sure your subscription is active.

    Access your Adobe ID account online, sign in with your Adobe ID with which you have purchased Lightroom subscription (your email address), and make sure your subscription is active.

  2. Make sure that you are logged in with the correct Adobe ID.

    Verify the email address with which you are logged in and ensure that the email address is associated with the active Lightroom subscription.

    For simple solutions to common Adobe ID account sign-in issues, see Solve Adobe account sign-in issues.

  3. Restore Purchase

    Follow the steps below to restore purchase from your mobile device:

     

    For iOS devices

    • Launch the Lightroom app on your mobile device.
    • Do any of the following to access the Settings menu:
      • If you are in the Albums view, tap the settings icon  at the upper-right corner of the screen.
      • If you are in the Grid or Loupe view, tap the three-dots icon at the upper-right corner of the screen, and choose Settings from the pop-up meInnu.
    • In the Settings menu, tap the > icon displayed next to your Account name and Adobe ID.
    • In the Accounts screen, tap Restore Purchases.

     

    For Android devices

    • Launch the Lightroom app on your mobile device.
    • Try to access any of the Premium features in the app.
    • In the next screen that appears, tap Upgrade Now to reinitiate the purchase workflow.

    Note: You will not be charged a second time by going through this flow.

  4. Restart the mobile device.

    Restart your mobile device and repeat steps 2 and 3 mentioned above.

  5. Post to Adobe Support Community

    If the issue is not resolved after following all the above mentioned steps, post your issue in the Adobe Support Community.