InDesign crashes during launch

If your InDesign document uses fonts with special characters in the font name, InDesign could crash during launch or when you use the Type tool.  

Work through the following solutions in order. Stop when you're able to successfully start InDesign or use the Type tool. If you're still having trouble, contact us.

Install the latest InDesign update, either via the Creative Cloud desktop app or directly from InDesign.

• Via the Creative Cloud desktop app: See Update Creative Cloud apps.
  

• In InDesign, choose Help > Updates.

Signing out deactivates all installed Creative Cloud applications and services, including InDesign, associated with your Adobe ID on that computer. The apps are still installed, but they're no longer connected to a valid license. Sign in again to reactivate the license and launch InDesign and your other Creative Cloud apps.

You can sign out and sign in using the Creative Cloud desktop app. Or you can sign out and sign in from within InDesign. Signing out of one Creative Cloud app deactivates all Creative Cloud apps associated with your Adobe ID on that computer.

See Sign out from Creative Cloud.

Remove or disable fonts with special characters in the name, such as Ithornët.

Troubleshoot fonts (Mac OS X)

Try to start InDesign or use the Type tool while running in Selective Startup mode (Windows) or Safe Boot mode (Mac OS). If you don't experience a crash, there could be software or a service on your computer that conflicts with InDesign.