Error 213:19 | Problem has occurred with the licensing of this product

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Photoshop Elements User Guide

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Applies to: Photoshop Elements 10 Photoshop Elements 11 Premiere Elements 10 Premiere Elements 11

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Error 213:19 occurs when starting Photoshop or Adobe Premiere Elements. 

Adobe Premiere Elements  or Photoshop Elements returns the following error when you try to start it:

"Error 213:19. A problem has occurred with the licensing of this product."

Make sure that your user account has full permissions (Read and Write) on the SLStore folder.

This error occurs when the SLStore Folder is set to read-only. To resolve it, remove the read-only check from the SLStore folder (Windows), or give it read/write access (Mac OS).

Windows XP

  1. Navigate to C:\Documents and Settings\All Users\Application Data\Adobe\.

  2. Right-click the Adobe01.bmp file, click Properties, and then click the Security tab.

  3. Select the user or group in which you are seeing the issue and Allow Full Control permissions for that user or group.

  4. Click OK in the Properties windows.

  5. Launch Adobe Premiere Elements or Photoshop Elements.

Windows Vista, Windows 7, and Windows 8

  1. Navigate to C:\ProgramData\Adobe\SLStore\.

  2. Right-click the Adobe01.bmp file, click Properties, and then click the Security tab.

  3. Select the user or group in which you are seeing the issue and click Edit.

  4. Select the user or group in which you are seeing the issue and Allow Full Control permissions for that user or group.

  5. Click OK in the Permissions and Properties windows.

  6. Launch Adobe Premiere Elements or Photoshop Elements.

Launch the Adobe application as an administrator, then log in to your regular user account.

  1. Log in as Administrator.

  2. Launch Adobe Premiere Elements or Photoshop Elements to ensure that no error message appears.

  3. Log in with the desired user account.

Run the attached executable file.

  1. Download  Adobe Licensing Fix Tool.zip  from the link below, and extract the executable file.

    Download

    Get file
    Adobe Licensing Fix Tool.zip

  2. Close all Adobe applications.

  3. Right-click the extracted file, and click Run as Administrator.

  4. Relaunch the product.

Additional information

This issue can occur in the following circumstances:

  • In enterprise environments when an OS image with an installed version of Adobe product is deployed.
  • In some cases of OS image backup restoration.
  • When domain users (Windows) don't have full permissions to above mentioned folders.