Errors occur when you open JPEG files

You see the one of the following errors when opening JPEG and Camera Raw files or the Camera Raw preferences in Photoshop:

  • "Could not complete your request because the file was not found."
  • "Could not complete the Camera Raw command because the file was not found."
  • "Could not complete your request because Photoshop does not recognize this type of file."

Solution: Roll back the Camera Raw plug-in to version 9.4

A possible conflict may exist between using Camera Raw 9.5 or later on computers running Mac OS X 10.8.x or earlier. Attempts to open the Camera Raw dialog will result in an error. If you do not want to update the OS, you can install an older version of Camera Raw.

Note: Preference settings allow you to open JPEG files in Camera Raw. Once you've opened a specific file JPEG file in Camera Raw, it will continue to open as long as Camera Raw settings are still present in the metadata of the file.

  1. Close all Adobe applications.

  2. Download the following file: 

    Завантажити

  3. Double-click the CameraRaw_9_4.pkg.zip file to unzip it.

  4. Double-click the CameraRaw_9_4.pkg file to start the installer.

  5. Follow the onscreen installation instructions and restart you Adobe applications. 

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