If the Creative Cloud desktop app won't open and displays any of the following messages, follow the instructions in the message.
- Your apps are taking longer than usual. Relaunch Creative Cloud or restart your computer and try again.
- Loading applications seems to be taking longer than usual.
- Creative Cloud seems to be taking longer than usual to initialize.
The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.
The \Users\<user folder>\Library\ is hidden by default for macOS 10.7 and above. See Access hidden user library files | Mac OS 10.7 and later for instructions to access it.