Error code 86 when updating Creative Cloud desktop app

Error code 86 indicates that, when attempting to update the Creative Cloud desktop application, a conflict occurs with another instance of the application running on your computer.

The Error Code 86 dialog box

Solution 1: Close conflicting instance of the application or process

To resolve this error, close the conflicting instance of the Creative Cloud desktop app or any Adobe-related processes. To do so, follow the steps below for your operating system.

Windows

To close the Creative Cloud desktop application:

  1. Ensure that the Creative Cloud desktop application is open on your computer.
  2. In the Taskbar menu, right-click the Creative Cloud icon.
  3. Select Quit.

To close a process:

  1. Right-click the Taskbar and select Task Manager.
  2. Select the Processes tab, and select Show Processes From All Users.
  3. Select a conflicting process from the list and click End Process.
  4. Repeat step 3 for any additional conflicting processes.

Mac OS

To close the Creative Cloud desktop application:

  • Ctrl-click the application icon in the Dock and choose Quit.

To close a process:

  1. In the Finder, choose Go > Utilities.
  2. Double-click the Activity Monitor application.
  3. Enter the name of the process in the search box located in the upper-right corner of the Activity Monitor window. 
  4. Double-click the conflicting process from the list, and click Quit in the process window. Then, click Force Quit.
  5. Repeat steps 3 and 4 for any additional conflicting processes.

Note: If you don't find the process in the Activity Monitor, go to Spotlight Search. Type the name of the process and then click the process name from the search list. Then, follow steps 1 through 4.

Solution 2: Run the Adobe Creative Cloud desktop app uninstaller

If quitting the conflicting instance does not work, run the Adobe Creative Cloud desktop application uninstaller utility. The utility forces any conflicting processes to quit as part of the uninstall process.

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