Allocate products to child organizations

Pooled storage

Allocate products

The Product Allocation tab in the Global Admin Console shows allocation units for products you have purchased across the organization hierarchy. As a global administrator, you can allocate these product resources to another organization in the organization tree specifying the quantity to be allocated. As a global viewer, you can see and export the data, but cannot update anything.

To allocate products to an organization, do the following:

Allocate and distribute Adobe Acrobat Sign user licenses or transactions

The Global Admin Console gives you the ability to allocate and distribute Acrobat Sign user licenses or transactions across the organizational hierarchy. Each organization within the hierarchy with Acrobat Sign licenses or transactions allocated creates its own discrete Acrobat Sign account.

• Each Acrobat Sign account created is independent and siloed in terms of administration and content.
• Each Acrobat Sign account is unaware of the existence of other Acrobat Sign accounts created, for example, parent/sister organizations.

Learn more about managing Adobe Acrobat Sign in the Admin Console.

To manage authentication add-ons such as Knowledge-based Authentication (KBA) and Phone Authentication (PA), contact your Adobe representative or Customer Success Manager.

Limitations on product allocation

Allocation from a parent organization to a child organization is limited in the following cases:

• If both the organizations have different contracts with the product that you are trying to allocate existing on both, mixing the same offer between contracts is not allowed.
• If both the organizations have the same contracts, you can request to allow the allocation of a product by contacting your Adobe representative or submitting a support case specifying that the Product Allocation in Global Admin Console is blocked.

Overallocation

As a global administrator, you can allow Overallocation of resources.

An allocation policy associated with the product and organization indicates whether overallocation is allowed.

Overallocation allows granting more product resources to a child organization than is available in the parent organization. It is useful when allocations are approximate, and the administrator does not want to be burdened with keeping the resource allocations adding up.

If overallocation is disabled for a product resource in an organization, then the sum of child grants cannot exceed the parent grant. Requests to overallocate a resource marked with overallocation disabled are not executed.

When overallocation toggle is switched from enabled to disabled, the grant values must be adjusted to eliminate overallocation before grant updates can be executed, if an overallocation situation is present in the grant quantities of a resource.

Expired contracts in the hierarchy

You cannot allocate products to a child organization from an ETLA contract that has expired. In-app banners and notifications such as the following, on the Overview and Product Allocation pages will indicate clearly when the contract on one or more child organizaiton, is going to expire, has expired, or is inactive.

Learn more about contract expiry, or contact your company's administrator for assistance to prevent the users on the child organization from losing access to their Adobe apps and services.