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Manage multiple users | Bulk CSV upload

Last updated on 25 Jul 2024 | Also applies to Creative Cloud for enterprise, Creative Cloud for teams, Document Cloud for enterprise, Experience Cloud

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Learn how to manage multiple users via CSV bulk upload on the Adobe Admin Console.

Navigate to the Users tab in the Adobe Admin Console. To add multiple users, select Add users by CSV. To edit users, select the More Options icon and select the relevant option.

You can also manage users individually on the Admin Console. For Federated ID or Enterprise ID type users, you can automate the user management process using the User Sync tool, or the User Management API.

Note:

The CSV files used in the procedures described in this article, may use a comma (,) or a semi-colon (;) as the separator.

Add users

Upload a comma-separated or semi-colon-separated list to add multiple users to your organization and provision them to products (for teams) or product profiles (for enterprises) at the same time. Users will receive a welcome email when they are assigned product profiles or administrative rights.

On the Users tab of the Admin Console, select Add Users by CSV.
Select Download CSV template and choose Current users or Standard template. Learn how to use these CSV template options:
The current user lists contains all the users in this organization. Which means that, you should only retain the users in the CSV whose details you need to edit, and remove all other users from the CSV file. Then, for each user, only edit the details that you need to update. Leave all other values and all other columns as they were. Also, ensure that you retain all columns from the downloaded CSV.

All fields except User name allow multiple values. Multiple values need to be comma separated.

Examples (for Product Profiles):

To assign multiple Product Profiles, you needs to put them (comma-separated) in the Product Profile column.

If the user already had Product Profiles assigned, you will need to add the new Product Profiles after the ones already assigned. Ensure that you do not remove the Product Profiles already in the column for that user.

To unassign Product Profile, you need to delete them from the available list. Which means that you can assign new Product Profiles by adding them to the list, and unassign any assigned Product Profiles by removing them from the list.
The standard template does not include the existing list of users. It includes the header row (with the field names) and two sample rows of data. This means you will need to explicitly enter all user values, for all columns. If a user is previously assigned a Product Profile and you do not enter the value for that Product Profile, the Bulk upload process will assume that you intend to remove the Product Profile, and the user will be unassigned.
For a description of the fields in the downloaded file, see CSV File format.
Update the downloaded CSV file with the data of users that you want to add. You can add up to 25,000 users at a time (5,000 for optimal performance).
Drag the updated CSV on to the Add Users by CSV dialog box and click Upload. If you have issues uploading your CSV file to the Admin Console, here's how to Troubleshoot bulk user upload.

After the bulk operation is complete, you'll receive a notification email. You can also view a detailed report via Bulk Operation Results.

In certain cases, the users you add may be prompted to select a profile (Business or Personal) when signing in to their Adobe account. Read more on how end-users can Manage Adobe Profiles.

Edit user details

As an administrator, you only have access to update details for users who belong to a domain that your organization owns. You cannot update details for users who belong to a domain that your organization trusts but does not own.

For Federated ID or Enterprise ID type users, user details can also be changed using the User Sync tool or the User Management API. The changes take effect immediately; however, the user is not notified. If you change a user's email address, inform the user to use the new email address to sign in to the Adobe enterprise account.

For Federated ID type users, changes in the email address affect the user sign-in only if email addresses have been used as the identifier in the SAML handoff between Adobe and the organization's Identity Provider. If your organization is using email addresses in the handoff, then the change in email addresses has to be done simultaneously on both sides, or users will be unable to log in to their enterprise accounts.

You can edit user details such as products, roles, and user attributes of a set of users. For example, your IT Administrator imports many new users. As the System Administrator, you can update the product provisioning for the users in a single bulk update. You can delegate license, support, or deployment administrative privileges to members of the organization in bulk. You can also change the user groups assigned to the users.

On the Users tab in the Admin Console, select the More Options icon.
Select Edit User Details by CSV from the drop-down list.
Select Download CSV Template, and choose Current users (recommended) or Standard template. Learn how to these CSV template options.

For a description of the fields in the downloaded file, see CSV File format.
- First and last name of the user
- Country of the user
- Username (If specified, must be the same as email)
- Product Profiles
- Product Profiles Administered
- Admin Roles
- User Groups
- User Groups Administered
- Products Administered
Note:
Editing usernames is supported in the following scenarios:

Enterprise ID to Federated ID directory migration (If Email is the same as user name / NameID).

Federated ID Email-based to Enterprise ID user name-based directory.

Federated ID user name-based to Federated ID Email-based directory.

Also, if a customer configures one of these scenarios, the Adobe user name must match the value received from the customer’s IdP.
Caution:
The ID column is for internal purposes only. DO NOT change the values in this column.

Do not remove any column from the CSV. Also, if a column has a value, only update or remove the value if you intend to do that for the user details. Like removing a Product Profile, or removing the Product Profile column would unassign the user (or users) from that Product Profile. For more, see the details below.
Drag the updated CSV on to the Edit Users by CSV dialog box and select Upload.

After the bulk operation is complete, you'll receive an email notification. You can also view a detailed report via Bulk Operation Results.

If you have issues uploading your CSV file to the Admin Console, here's how to Troubleshoot bulk user upload.

Remove users

The organization owns and manages Adobe ID, Enterprise ID, and Federated ID type user accounts. So, when you remove a user, all permissions and access to services conferred by the organization are revoked. However, if you inadvertently remove users from the Admin Console, you can go to the Directory Users list and restore the users.

Alternatively, to revoke access to products and services, without deleting any associated data, do not delete the user, instead, remove the user from any Product Profile that confers entitlements.

Note:

Federated ID and Enterprise ID type users can also be removed using Azure Sync, Google Sync, User Sync tool, or the User Management API.

On the Users tab in the Admin Console, select the More Options icon.
Select Remove Users by CSV from the drop-down list.
Select Download CSV Template and choose Current users (recommended) or Standard template. Learn how to these CSV template options.

For the description of fields in the downloaded file, see CSV File format.
Open the CSV file in Excel and edit the file such that it contains only rows for the users that you want to remove.

Note:

If your organization uses Adobe storage for business, specify the transfer options in the CSV file for each user. If these options are not specified, the default option Transfer content later is used.
Drag the updated CSV on the Remove Users by CSV dialog box and select Upload.

After the bulk operation is complete, you'll receive an email notification. You can also view a detailed report via Bulk Operation Results.

Permanently remove users and their details from the Admin Console

Removing users from the Users section and product profiles using the bulk CSV method does not remove users from the Admin Console. These users are still retained in the Directory Users list.

You can permanently bulk-delete users from Directory users section on the Admin Console.

Caution:

If you permanently delete users, the user is removed along with all the Adobe assets belonging to that user. The user and the assets then, cannot be recovered.

Bulk Operation Results

After you perform a bulk operation, like adding or editing multiple users, you receive an email with the details of the operation. In addition, you can view these details on the Bulk Operation Results page.

Operation: Type of operation performed: Edit users, Add users
Filename: Name of the uploaded file
Initiated By: Admin's user name
Started: Date or day the upload was initiated (Larger might not complete on the same day and take some time to process)
Status: Completed or failed.

Note:

If a bulk operation isn't displaying on the results page, refresh your browser page or view the audit log to check the recent changes made in the Admin Console.

To view Bulk Operation Results, follow the steps:

Navigate to Users > Users in the Admin Console, and select the More Options icon.
In the drop-down list, choose Bulk Operation Results.
To view the details of an operation, select the name of the operation.

Note:

If some of the products specified in the upload file, were purchased under the VIP program, and the licenses for these products have been consumed, these product licenses will not be assigned to the users. For details on the deficit of product licenses, click View deficit report.
To download the results as a CSV file, select Download Results.
To remove a result, select the checkbox to the left of the operation name and select Remove Result. You can also clear all the bulk operation results by selecting Clear All Results.

If there is bulk operation failure, see how to Troubleshoot bulk user upload. You can also ask experts or other admins in our community.

Note:

The Bulk Operation Results page displays reports that are 90 days old or less. Reports that are more than 90 days old are automatically removed.

CSV file format

The template file that you download, contains sample data that you can use as a guide.

Caution:

The CSV file must have only one row per email+identity type combination.
If you need to have user names with commas included, your CSV file must use a semi-colon as the separator. And, if you need to have user names with semi-colons included, your CSV file must use a comma as the separator.
The CSV file that you upload does not support user names having special characters, such as the comma (,) and the semicolon (;).

Field Name	Description	Required/Optional for identity types
Identity Type	Enter the type of user to add. These values control the ID type assigned to the user. Not case sensitive. The ID type must be valid for the domain. Valid values: Federated ID Enterprise ID Adobe ID	Optional. If field is empty, defaults to Adobe ID
Username	Restricted to ASCII. User name as it corresponds to the respective user ID. For Adobe ID type users, the user name that is defined for the Adobe ID of the user. Only used in Enterprise administered domains. Account name to be used for this user. Restrictions to an email address and same email address can be imposed by the domain owner. Maximum length is 255 characters. Edit user details by CSV: Editing user names is supported in the following scenarios: Enterprise ID to Federated ID directory migration (If Email the same as user name / NameID). Federated ID Email-based to Enterprise ID user name-based directory. Federated ID user name-based to Federated ID Email-based directory. Also, if a customer configures one of these scenarios, the Adobe user name must match the value received from the customer’s IdP. To update user names, you'll need to specify the values for the ID column. To get these values for each existing user, we recommend that you download the Current user list.	Enterprise ID and Federated ID: Optional. If specified, must be same as Email or as specified as domain owner. Adobe ID: Optional. If specified, must be same as Email.
Domain	The domain name as specified in the user's Email address.	Optional. If field is empty, Email address domain is used.
Email	Valid email address. 60 character maximum. If Identity type is Enterprise ID or Federated ID, the domain must be claimed, activated by the organization and linked to a directory of the type specified in the first field. For details, see Setup user identity in the Admin Console. For Adobe ID, it is the email address used for the user and account name. See RFC 2822 sec 3.4.1	Required
First Name	First Name of the user. For Adobe ID type users, the first name that is defined for the Adobe ID of the user. Maximum length is 255 characters. Restricted to ASCII. Note: We support the use of the extended list of ASCII characters, which includes letters commonly used in European names such as ü, é and ß.	Optional
Last Name	Last name of the user. For Adobe ID type users, the last name that is defined for the Adobe ID of the user. Maximum length is 255 characters. Restricted to ASCII. Note: We support the use of the extended list of ASCII characters, which includes letters commonly used in European names such as ü, é and ß.	Optional
Country Code	A two-letter country code (for example, United States = "US"). For Adobe ID type users, enter the country code that is defined for the Adobe ID of the user. If present, check to ensure that the user is from a country where Adobe does the business. It is present for Enterprise administered accounts. To determine the Country Code, see https://www.iso.org/obp/ui/#home. For more information, see ISO 3166-1 alpha-2 Country Codes.	Required. Enterprise ID, and Federated ID:
ID	Do not make changes to the values in this column. See details in the Username column description, above.	For internal purposes only
Product Configurations	The product profiles to which you want to assign the user. A comma-separated list of one or more product profile names to assign to the user exactly as they appear in the Admin Console. For example: "Adobe AudienceManager - Default Access: Audience Manager, All Apps - 100 GB - Default configuration"	Optional. Note: If left empty, end users will not be given entitlements to apps. Leave empty for admins who do not require app entitlements.
Admin Roles	Administrative role to assign to the user. Valid values: System Deployment Support	Optional.
Product Configurations Administered	The names of the Product Profiles to grant administrative privileges to the user. To assign administrative privileges for multiple product profiles, enter all the desired profile names in quotes, separated by commas.	Optional
User Groups	The names of the User Groups to add the user. To add the user to multiple groups, enter all the desired group names in quotes, separated by commas.	Optional
User Groups Administered	The names of the User Groups to grant administrative privileges to the user. To assign administrative privileges for multiple groups, enter all the desired group names in quotes, separated by commas.	Optional
Products Administered	The names of the Products to grant administrative privileges to the user. To assign administrative privileges for multiple products, enter all the desired product names in quotes, separated by commas.	Optional
Developer Access	(For developers only) The names of the Product Profiles of products that include API access to which the developers are added. For details regarding developers, see Add multiple developers (in bulk) section in this document.	Optional
Auto Assigned Products	Contains the names of any auto assigned products (such as Adobe Express or Credit packs for Adobe Stock) in the exported user list. We recommend that you do not make changes to the values in this field, or do not enter any values, if this field is blank. Any changes made to the values in this field are disregarded by the Bulk upload workflows. However, since this field is not mandatory, Bulk import will work even if the field is not included in the CSV.	Do Not Update

Field Name	Description	Required / Optional
Email	Valid email address. 60 character maximum. See RFC 2822 sec 3.4.1	Required
First Name	First Name of the user. Restricted to ASCII. Maximum length is 255 characters.	Optional
Last Name	Last name of the user. Restricted to ASCII. Maximum length is 255 characters.	Optional
Admin Roles	Admin role to assign to the user. Valid values: System	Optional
User Groups	The names of the User Groups to add the user. To add the user to multiple groups, enter multiple group names in quotes, separated by commas.	Optional
Team Products	The names of the Team Products to assign to the user. To assign the user to multiple team products, enter multiple product names in quotes, separated by commas. For example, "Audience Management: Audience Manager - Default Access, the Custom plan only - Custom plan - Design"	Optional. Note: If left empty, end users will not be given entitlements to apps. Leave empty for admins who do not require entitlements.

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Manage multiple users | Bulk CSV upload

Add users

Edit user details

Remove users

Permanently remove users and their details from the Admin Console

Bulk Operation Results

CSV file format

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