User Guide Cancel

Automated expiration stages for ETLA contracts

Last updated on 1 Jul 2024

Adobe Enterprise & Teams: Panduan administrasi
Rencanakan penerapan Anda
1. Konsep dasar
2. Panduan Penerapan
3. Terapkan Creative Cloud for Education
Atur organisasi Anda
1. Tipe identitas | Ringkasan
2. Atur identitas | Ringkasan
3. Atur organisasi dengan Enterprise ID
4. Atur federasi dan sinkronisasi Azure AD
5. Atur Google Federation dan sinkronkan
6. Atur organisasi dengan Microsoft ADFS
7. Mengatur organisasi untuk Portal Distrik dan LMS
8. Atur organisasi dengan Penyedia Identitas lainnya
9. Pertanyaan umum dan pemecahan masalah SSO
Kelola pengaturan organisasi Anda
Mengelola pengguna
Mengelola produk dan hak
1. Mengelola produk dan profil produk
2. Mengelola lisensi Perangkat Bersama
Mulai menggunakan Global Admin Console
Kelola penyimpanan dan aset
1. Penyimpanan
2. Migrasi aset
3. Klaim kembali aset dari pengguna
4. Migrasi aset siswa | hanya untuk EDU
  1. Migrasi aset siswa otomatis
  2. Migrasikan aset Anda
Kelola layanan
1. Adobe Stock
2. Font khusus
3. Adobe Asset Link
4. Adobe Acrobat Sign
5. Creative Cloud untuk perusahaan - keanggotaan gratis
  1. Ikhtisar
Terapkan aplikasi dan pembaruan
1. Ikhtisar
2. Buat paket
3. Sesuaikan paket
  1. Sesuaikan Aplikasi desktop Creative Cloud
  2. Sertakan ekstensi dalam paket Anda
4. Terapkan Paket
5. Kelola pembaruan
  1. Ubah manajemen untuk pelanggan perusahaan dan tim Adobe
  2. Terapkan pembaruan
6. Adobe Update Server Setup Tool (AUSST)
7. Adobe Remote Update Manager (RUM)
  1. Gunakan Adobe Remote Update Manager
  2. Atasi kesalahan RUM
8. Memecahkan masalah
Kelola akun Teams Anda
Perpanjangan
1. Keanggotaan Teams: Perpanjangan
2. Perusahaan di VIP: Perpanjangan dan kepatuhan
Kelola kontrak
Laporan & log
Dapatkan bantuan

System Admins of an organization with Adobe ETLA (Enterprise Term Licensing Agreement) contracts see various notifications in their Admin Console as their contract approaches expiration. This page details the different stages of contract expiration and how these changes impact users and admins at each stage.

Applies to

System administrator

Contract expiration phases

If your ETLA contract expires before booking a renewal contract, you retain limited access for a short grace period to avoid user-access disruption. Work with your Adobe Account manager to renew your expiring ETLA contract well in advance. Adobe provides an extra grace period window at its sole discretion as a courtesy and does not guarantee any extension beyond the ETLA contract end date.

See the table below for the details about the various contract expiry stages:

Phase details	Notification phase	Grace period	Post-grace period	Inactive phase
Contract status				Product not displayed in Overview¹
Admin Console experience	Banner notification of expiring contract with contract end date Associated products have Expiring status	Banner notification of expired contract with date users lose access to product licenses Associated products have Expired status	Banner notification of expired contract Associated products have Expired status Can no longer assign users to expired products	Banner notification of inactive contract Associated products removed from the organization Contract moved to Inactive section¹
Admin experience	All administrative access available	All administrative access available	Lose access to expired products User list available in Accounts² Cannot add/remove users in expired product profiles Cannot delegate associated licenses to child organizations via Global Admin Console	Read-only view of inactive contract Cannot renew or update inactive contract Limited Admin Console access if only inactive contract exists
Admin actions	Update or renew expiring contract Add VIP contract to organization and reassign users and admin roles to active product profiles Allow ETLA contract to expire if no intent to renew	Update or renew expired contract Add VIP contract to organization and reassign users and admin roles to active product profiles Allow ETLA contract to lapse if no intent to renew	Update or renew expired contract before Post-Grace ends to restore user access Add VIP contract to organization and reassign users and admin roles to active product profiles Allow ETLA contract to lapse if no intent to renew	No actions available
User experience	Users can access expiring license Can sign in and access cloud-stored assets	Users can access expired license in grace period Can sign in and access cloud-stored assets Notified in-app daily for 7 days before loss of access	Users lose access to expired license Can sign in but can't access cloud-stored assets³ Notified in-app about loss of access	Can sign in but can't access cloud-stored assets³ Notified in-app about loss of access

¹ Product cards aren't displayed in the Admin Console when the contract is Inactive. However, you can review the status and basic details from Accounts > Account Overview > Inactive contracts.

image displays the Inactive status of an expired ETLA contract in the Admin Console accounts section

² Go to Admin Console > Account > Account overview > Current contracts > ( ) to download user list
of the expired ETLA contract.

³ Users retain access to cloud-stored assets: if they are Adobe ID users, or if they are assigned to other active licenses from the organization.

Note:

Notifications and status of ETLA contracts will also be displayed in the Global Admin Console. See Global Administration | Allocate products for more details.

Renew your contract to avoid disruption

You must renew your contract or move your users to an active contract to avoid user disruption. Contact your Adobe account manager or Adobe representative to prepare a renewal order for your ETLA contract.

Common questions

Automated contract expiry only affects ETLA contract types. Other contract types such as Team Direct, Value Incentive Plan (VIP), and VIP Marketplace do not follow this automated expiration flow.

Users will retain access to their Adobe accounts but lose access to product licenses associated with the expired contract beginning with the Post-Grace period.

If a user signed into their account sometime prior to the expiration date, the user would still have 30 days of offline access to the product licenses associated with the expired contract.

However, during the Post-Grace period, the user loses access to the product when they sign in again to confirm the license status.

No. Users provisioned with Adobe Stock licenses and credits lose access to the licenses or credits on the contract end date (or beginning with the Grace Period). However, the users can access all other applications through the Grace Period.

All Enterprise ID and Federated ID users will retain access to their cloud-stored assets if they have an active license from their organization. Users lose access to assets when the Post-Grace period starts only if no other active licenses are assigned to their account.

However, users with personal Adobe ID accounts to retain access to cloud-stored assets regardless of license status with the organization.

Admins will retain access to the Admin Console and their organization’s Enterprise Storage (ESM) repository with cloud-stored assets regardless of contract status. Admins can perform asset reclamation whenever needed.