Change management for Adobe enterprise and teams customers

How do I manage updates?

With the transition to the Cloud, Adobe has adopted a service model for customer updates. This means that new features, feature enhancements, and bug fixes are released regularly. Continuous updates ensure that your end users have the latest and greatest functionality and improvements without having to wait for the next full release. This model also allows your organization to create packages that can be first tested and validated before releasing the new features and functionality to your end users.

Managing updates

With the latest Adobe installer technology, you only need to create a single package installer for all users with the same product requirements; irrespective of their current setup of Adobe apps.

So, if you have a set of end users who currently have different product setups or even need fresh installations, you are not required to build a complex set of packages. All you need to do, is build a single installation package with the required products and updates. You can then deploy this package to the entire set of users.

Error management

We understand that installing products in an enterprise environment is not a simple task. You might often encounter errors during the deployment or installation process. However, with the single installer in place for all users (irrespective of their current setup), you encounter a consistent set of error codes and messages for all setups. You do not need to address different error scenarios for fresh installations and updates.

How do I deploy updates in my enterprise?

We know that each customer is different. As an enterprise or teams customer, you have different needs and requirements. You want the most updated features in the products that you have purchased, but you also want to control how and when these features are made available to your end users.

The following options are available to you to apply and deploy updates to your end users:

• Self-Service
• Package updates via the Admin Console
• Remote Update Manager (RUM)
• Internal update server

If your end users have access to the Creative Cloud desktop application, they are notified when new updates become available and are prompted to install. This method reduces the overhead for IT admins. It also gives end-users access to the latest updates, as soon as they are released. 

Package updates via the Admin Console

The Packages tab in the Admin Console allows you to create the following types of packages:

Self-Service packages to give your users complete control of the updates that they can to download and install.

Managed packages to maintain greater control of the updates that your users can install.

Download Adobe Templates (pre-created packages) from the Packages tab in the Admin Console and then distribute these to your end users.

These packages are created and maintained for you in the Admin Console. This means that you do not create these packages at your location. You can download and deploy the created packages as and when you need them.

Remote Update Manager (RUM)

The Remote Update Manager (RUM) allows you, as the admin in your enterprise, to remotely invoke the updater on an end user's computer. You can update all applications or just selected applications. You can also choose to list what is available for the client or to download and cache the updates to be installed later perhaps after a restart.

Internal update server

It is possible to host your own on-premise update server. Using the Adobe Update Server Setup Tool (AUSST), you can sync your own web server with Adobe’s. This allows you to host all updates on-premise. To install the updates, you can either use Remote Update Manager from your update server on demand or you can choose to have your end users update themselves. The end user can install the updates either on schedule or via self-service with the Creative Cloud desktop application.

How do I know if updates are available?

Admin Console Packages tab

If you have access to the Admin Console, you can check for updates in the Packages tab for previously created packages:

Go to Packages >  Select the package you want to update > Click or tap Update Package button on the right panel.

Email notifications

In the Packages tab of the Admin Console, you can enable or disable weekly email notifications of the latest updates.

If you have downloaded a pre-created package, then the Packages page shows you the updates that are available for the applications in your package. For details, see Manage packages.

Using the Creative Cloud desktop app

If you choose the Self Service option to deploy updates, your users get notifications from the Creative Cloud desktop app.